Frequently Asked Questions

Im getting unsupported codec errors when converting a downloaded/recorded file. What do I do now?

Some videos are encoded using codec's that arnt supported by the base Windows operating system.

When you try and convert these files using Jaksta you may receieve errors such as:

Converting - [flv @ 00AA6C70]Unsupported Video codec (7)

To resolve these issues please install a codec pack such as K-Lite.

If you are still having issues please contact us so we can help you find the correct codec to convert your files. .

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