Support

In the first instance please ensure you read the appropriate guide for your product:

If you are still having issues using any of our products please Contact Technical Support.

Support is provided Monday through Friday, 9am to 4.30pm Mountain Time (GMT -7). We try to provide a response to all requests for technical support within 2 hours when the request is received during this time period. Please provide as many details as you can in your technical support request.

Billing and Licensing Issues

For any issues related to licensing and billing please Contact Accounts.

Spyware and Virus Free Guarantee

Jaksta's Streaming Media Recorder and Converter is guaranteed to be 100% Spyware and Virus free.

Open Source Acknowledgements

Jaksta LLC commends and thanks all contributers to the following open source products that are distributed with Jaksta Streaming Media Recorder and Converter:

Log4Net is licensed under the Apache Software License.
FFMPEG is licensed under the GNU Lesser General Public License (LGPL).
System.Data.SQLite is in the Public Domain and does not have any licensing restrictions.
TagLib# is licensed under the GNU Lesser General Public License (LGPL).
Live555 LiveMedia is licensed under the GNU Lesser General Public License (LGPL).

Legal

Jaksta's recording products are NOT intended for use in circumventing copy protection mechanisms or for making illegal copies of copyrighted content.

Our products will NOT record or convert media protected by Digital Rights Management and are compliant with copyright laws including the Digital Millennium Copyright Act.

Our recording products fall into the same category as CD/DVD burners, VCR's, TiVo, Digital Video Recorders, Tape Recorders, iPods and other popular devices.

All recordings should be for your own personal use. Please respect the rights of the content owners when recording.

The Terms and Conditions for your use of our website can be found here.