- It may sound too obvious, but make sure you’ve clicked the large Start button. If you’ve clicked the start button, then you should see a spinning red circle next to the word Monitoring in the top right area of Jaksta’s window.
- Make sure you’re in the right view to see what’s currently being downloaded. In the left pane, click on In Progress or Today in the Recordings tree so that you can see any current activity.
- Please make sure that you’ve given Jaksta permissions in any security or anti-virus software that you may be running.
- If you’re on a proxy server, be sure that the proxy settings in Internet Explorer are entered correctly. Jaksta uses IE’s proxy settings.
If you’re still having trouble, please run a test in de-bug mode and send us the log file. Here’s how:
- Open Jaksta
- Don’t start monitoring
- Click Help > About and expand Support and check Debug Mode and then OK
- Start monitoring.
- Go to YouTube and start watching a video in your browser. Choose one that you’ve not watched previously. This will assure that it’s not cached. Wait until Jaksta should have picked it up and started downloading. This should be within the first few seconds of the video playing.
- Stop monitoring
- Click Help > About and expand Support and click the email logs to support link. Please attach that file to your support ticket and explain that you’ve followed all of the steps from this FAQ.
