Technical Support for Jaksta Converter

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How To Generate A Clean Log File

Asked by Ben Graham @ 25 Feb 2021 15:02 / Views: 102

Do the following to generate a clean log file:

  1. Open Jaksta Converter
  2. Go to File > Reveal Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  3. Quit Jaksta Converter
  4. Delete the log file in the Finder window
  5. Reopen Jaksta Converter
    • This will automatically generate a new log file in the Finder window
  6. Attempt to use Jaksta Converter under the circumstances that result in an issue
  7. Quit Jaksta Converter once it fails and/or the error is reproduced
  8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)


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