Technical Support for Jaksta Converter

Support | Mac | Technical | Jaksta Converter | Loading Error - Cannot Read File

Loading Error - Cannot Read File

Asked by Eamon McNelis @ 25 Feb 2018 22:02 / Views: 62

Hi there,

 

I am trying to convert a file (.m2ts) into .mp4 format but I keep getting the 'Loading Error - Cannot Read File'.

 

Please Help.

 

Regards


From @

Using macOS High Sierra, version 10.13.1


From @

Hi Eamon,

Can you please source the log file and then send it through to us?

You can get to it in Jaksta Converter by going to File > Reveal Log File

Please attach the log file itself rather than copying and pasting the code here.

Regards

Liam

Jaksta Support


From @

Hi Liam,

 

See attached log file.

 

Help would be appreciated.

 

Thanks


From @

Hi Eamon,

The reason it cannot convert is because the file itself does not have enough metadata for the Converter app to work with. 

This may be because the file just does not have much metadata in it or it may be corrupted.

Either way, there is not much that can be done with Jaksta Converter.

My best suggestion would be to try converting using a free, powerful converter program called Handbrake - https://handbrake.fr/

If it does not work with that then most likely it is the file is corrupted.

Regards

Liam

Jaksta Support


From @