Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Can't download from YouTube

Can't download from YouTube

Asked by Randy Rauch @ 19 Jan 2017 05:01 / Views: 12

Hi Jaksta,

Can't download from YouTube.  In fact, it locks up and will not open the video when Jaksta in turned on.  Like its being blocked.  Does not matter what video it is on YouTube.
I am on a MAC running Yosemite and 10.10.5.  I am running Jaksta 1.4.0.


Here is a link of the video I am trying to download.
https://www.youtube.com/watch?v=u8VgNtCjqUc&t=19s

I am using Safari but have tried all other browsers.  I have attached two photos including the preferences and the log.


PLEASE, PLEASE HELP.

Love the program.  

Thanks,


Randy


From Randy Rauch @ 19 Jan 2017 05:01

Hi Randy,

Try updating to the newest version of Jaksta - there have been fixes for YouTube since your older version.

Here is the link for the update: https://www.jaksta.com/download/mac/jaksta-media-recorder

Regards

Liam

Jaksta Support


From Ben @ 19 Jan 2017 15:01