Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Can't grab video

Can't grab video

Asked by Daniel Martines @ 22 Sep 2016 07:09 / Views: 9

Hi!

I can't grab video from this link: http://globosatplay.globo.com/telecine/v/3835775/


Someone could help? =)


Thanks,

Daniel


From Daniel Martines @ 22 Sep 2016 07:09

Hi Daniel,

Sorry for the very late reply, I somehow missed your thread!

Unfortunately I'm not able to test that site from here at the moment. Can you say exactly what you see when you try to capture it?

Does it work with other sites such as YouTube, or does it not work at all?

The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 13 Oct 2016 13:10