Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Can't record anything

Can't record anything

Asked by Foreman.jeffrey @ 14 Jan 2017 09:01 / Views: 15

I use Jaksta 1.4.0 (143) for Macbook (Yosemite v 10.10.5. I haven't been able to record anything, particularly from this site and even Youtube. 

Can anyone help?


From Foreman.jeffrey @ 14 Jan 2017 09:01

Hi Jeffrey,

Sorry for the long delay. Can you try upgrading to the latest version (this is a free upgrade):

https://www.jaksta.com/download/mac/jaksta-media-recorder

If it still does not work, can you try capturing from YouTube and also from 1spotmedia and then when it fails send the log file to us? You can find the log by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 20 Jan 2017 14:01