Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | can't record from Amazon Prime

can't record from Amazon Prime

Asked by Paul Delaney @ 08 Jul 2019 10:07 / Views: 4

I'm trying to record "Richard II" starring Fiona Shaw from Amazon Prime:  https://www.amazon.com/Richard-II-Fiona-Shaw/dp/B07R3C81ZY/ref=sr_1_3?crid=1GZG78IP486QT&keywords=richard+ii&qid=1562551088&s=movies-tv&sprefix=richard+ii%2Cmovies-tv%2C200&sr=1-3 


Something gets recorded but it is garbled and unviewable. My Jaksta Media Recorder is up to date:  version 2.2.5 (272).  But is Amazon Prime just beyond Jaksta's capabilities at present?


Thanks


From @

Thanks for the suggestion to use DVR capture method for Amazon Prime.  I'm running Mac OSX Version 10.12.6 (Sierra).  I could upgrade to macOS Mojave if needed.  But is the DVR capture method available on a Mac?  If so, how do I access it?


From @

Thanks for the suggestion to use the DVR method to record Amazon Prime.  I'm running macOS Sierra (version 10.12.6).  I could upgrade to macOS Mojave is needed.  But is the DVR method available on a Mac?  If so, how do I access i?


From @

Sorry - I thought I was on the Windows forum when I replied.    On a Mac you will need to use  https://www.jaksta.com/products/mac/jaksta-screen-recorder. to record copy protected content.


From @