Jaksta Media Recorder for Mac Technical Support Forum

Capture TV show from NBC website

Hi, I'm new to Jaksta.  I cannot get Jaksta Media Recorder to capture a recent NBC series episode from the nbc website.  When I try to download the episode, I get this notation in Jaksta Media Recorder:  

Name:  NBC.com Instance of: rational-player-production   

Size:  607.3mb    

Status:     sent to iTunes    

site:      akamaihd.net

I would be very grateful for any assistance or explanation you can provide.  Thanks, E

From E @ 30 May 2017 06:05

Answers: 1, Votes: 0

Hi there,

Can you please provide a link to the video you are trying to download as well do a retest and then send us a log file the next time it occurs?

You can find the log file in Jaksta by going to Preferences > General > Find Log File.

Please send through the file itself, rather than copying and pasting it. Gets a bit messy when people do that.

Regards

Liam

Jaksta Support

From Liam @ 31 May 2017 11:05

Votes: 0