Technical Support for Jaksta Media Recorder
Capture TV show from NBC website
Asked by E @ 30 May 2017 06:05 / Views: 16
Hi, I'm new to Jaksta. I cannot get Jaksta Media Recorder to capture a recent NBC series episode from the nbc website. When I try to download the episode, I get this notation in Jaksta Media Recorder:
Name: NBC.com Instance of: rational-player-production
Status: sent to iTunes
I would be very grateful for any assistance or explanation you can provide. Thanks, E
From E @ 30 May 2017 06:05
Can you please provide a link to the video you are trying to download as well do a retest and then send us a log file the next time it occurs?
You can find the log file in Jaksta by going to Preferences > General > Find Log File.
Please send through the file itself, rather than copying and pasting it. Gets a bit messy when people do that.
From Liam C @ 31 May 2017 11:05