Technical Support for Jaksta Media Recorder

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Capture TV show from NBC website

Asked by E @ 30 May 2017 06:05 / Views: 22

Hi, I'm new to Jaksta.  I cannot get Jaksta Media Recorder to capture a recent NBC series episode from the nbc website.  When I try to download the episode, I get this notation in Jaksta Media Recorder:  

Name: Instance of: rational-player-production   

Size:  607.3mb    

Status:     sent to iTunes    


I would be very grateful for any assistance or explanation you can provide.  Thanks, E

From E @ 30 May 2017 06:05

Hi there,

Can you please provide a link to the video you are trying to download as well do a retest and then send us a log file the next time it occurs?

You can find the log file in Jaksta by going to Preferences > General > Find Log File.

Please send through the file itself, rather than copying and pasting it. Gets a bit messy when people do that.



Jaksta Support

From Liam C @ 31 May 2017 11:05