Technical Support for Jaksta Media Recorder

conversion

Asked by Bob Levin @ 22 Mar 2017 10:03 / Views: 4

Using Mac 10.11.6 using Jaksta 1.5.1 able to capture video from Kelbyone it is unconverted mp3 (seems like a straight audio file) when I convert it I have tried different formats it just gives me a audio file. can not get it to give me video file. what have I been doing wrong or do you not support?


From Bob Levin @ 22 Mar 2017 10:03

Hi Bob,

Are you able to provide a link to an example that you are having trouble with?

A log file as well as a screenshot would be handy as well. Log file can be found in Preferences > General > Find Log File (button down bottom right corner) in Jaksta.

Regards

Liam

Jaksta Support


From Liam @ 22 Mar 2017 10:03

link is Kelbyone.com there is a trial version to test it out


From Bob Levin @ 22 Mar 2017 11:03

Hi Bob, 

A few things you can check for me.

Firstly, is the downloaded file itself a reasonable size or is it tiny (0-10ish KB)? If it is, then that means the download itself has failed, which is why the conversion is then no good. 

Your log file is indicating that is has detected a VPN. Are you running one? If you are, try turning it off as they can often interfere with web traffic and the download process. If you are not, then it might just be a false positive and we may need to look more into it. 

If the download was successful but the conversion was not, you should still be able to play the downloaded file in something like VLC. Going off the log file, this appears to be the case.

I was able to successfully download the intro video on the home page, so it might just be something that is affecting you. 

Regards

Liam 

Jaksta Support


From Liam @ 22 Mar 2017 11:03

not running a VPN. The files run 5mb to 12 mb appears in my folder as a mp3 so it plays as a audio file but no video


From Bob Levin @ 22 Mar 2017 11:03

Hi Bob,

What is your current conversion setting? Is it Default, MP3 or something else?

You can see it down the bottom left hand corner of the main screen.

image

Something else you can try is right clicking on the downloaded file and selecting Convert (safe), which is a kind of forced conversion. 

image


You could also try sending through the downloaded MP3 and I can test the conversion and see if I get the same result.

If you are not running a VPN, are you operating anything else that may be affecting the proxy settings?

Regards

Liam

Jaksta Support


From Liam @ 22 Mar 2017 16:03