Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Crash on open. New problem with JMR 2.0.1 after some time without the problem

Crash on open. New problem with JMR 2.0.1 after some time without the problem

Asked by William Dorsey @ 08 Jul 2017 12:07 / Views: 1

(This includes the log that the OS created to be sent to Apple, with my explanation/description at the beginning.)

Jaksta Media Recorder 2.0.1

All I did was open the app. Upon open it gives like half the open sound then nothing until the Crash Report window opens (It has been copied and pasted below.) The same thing happened yesterday or the day before and, as I did then, I deleted the app then reinstalled it and it worked. Before that, that was not a problem after upgrade to 2.0.1.

May very well be related to a recent problem of the Mac (10.11.6) adding Web Proxy and Secure Web Proxy to Auto Proxy Discovery. Internet connection eventually gets lost when it does that. Do not know why it now has this problem, but I now keep System Preferences > Network open so I can quickly go to Advanced, turn off the two Web Proxies, then apply, and the internet is again available and secure connections can again be established (DropBox).

Process:               Jaksta Media Recorder [4669]

Path:                  /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

Identifier:            com.shedworx.Jaksta

Version:               2.0.1 (227)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Jaksta Media Recorder [4669]

User ID:               501

Date/Time:             2017-07-07 23:22:52.560 -0400

OS Version:            Mac OS X 10.11.6 (15G1510)

Report Version:        11

Anonymous UUID:        CD75D798-39ED-BB5C-186A-5910A39950C1

Time Awake Since Boot: 9100 seconds

System Integrity Protection: enabled

Crashed Thread:        10  Dispatch queue: com.apple.root.user-initiated-qos

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x20:

--> 

    __TEXT                 0000000109ff3000-000000010a2d6000 [ 2956K] r-x/rwx SM=COW  /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

Global Trace Buffer (reverse chronological seconds):

5.201081     CFNetwork                  0x00007fff95d85db3 TCP Conn 0x7fc631e6ba30 SSL Handshake DONE

6.038670     CFNetwork                  0x00007fff95d85c8f TCP Conn 0x7fc631e6ba30 starting SSL negotiation

6.038914     CFNetwork                  0x00007fff95d84659 TCP Conn 0x7fc631e6ba30 complete. fd: 15, err: 0

6.039235     CFNetwork                  0x00007fff95e12f33 TCP Conn 0x7fc631e6ba30 event 1. err: 0

6.295303     CFNetwork                  0x00007fff95d8392b TCP Conn 0x7fc631e6ba30 started

6.672890     CFNetwork                  0x00007fff95d4756e Creating default cookie storage with process/bundle identifier

6.672890     CFNetwork                  0x00007fff95d47506 Faulting in CFHTTPCookieStorage singleton

6.672890     CFNetwork                  0x00007fff95d47395 Faulting in NSHTTPCookieStorage singleton

Thread 0:: Dispatch queue: com.apple.main-thread

0   libsystem_malloc.dylib         0x00007fff96451c15 tiny_free_list_add_ptr + 273

1   libsystem_malloc.dylib         0x00007fff9644fc5f tiny_malloc_from_free_list + 1443

2   libsystem_malloc.dylib         0x00007fff9644e705 szone_malloc_should_clear + 292

3   libsystem_malloc.dylib         0x00007fff9644e5a1 malloc_zone_malloc + 71

4   com.apple.CoreFoundation       0x00007fff9333446d _CFRuntimeCreateInstance + 301

5   com.apple.CoreGraphics         0x00007fff9f17a929 CGTypeCreateInstance + 46

6   com.apple.CoreGraphics         0x00007fff9f17e756 region_create_with_shape + 36

7   com.apple.CoreGraphics         0x00007fff9f1e0647 CGRegionCreateUnionWithRect + 249

8   com.apple.CoreGraphics         0x00007fff9f1e0542 CGSUnionRegionWithRect + 51

9   com.apple.AppKit               0x00007fff96aa8bdc -[NSRegion addRect:] + 390

10  com.apple.AppKit               0x00007fff96aa8944 -[NSWindow _setNeedsDisplayInRect:] + 425

11  com.apple.AppKit               0x00007fff969fa7c4 NSViewSetNeedsDisplayInRect + 743

12  com.apple.AppKit               0x00007fff969fa4d6 -[NSView setNeedsDisplayInRect:] + 48

13  com.apple.WebKitLegacy         0x00007fff9d63270e setNeedsDisplayInRect(NSView*, objc_selector*, CGRect) + 238

14  com.apple.AppKit               0x00007fff96ae5367 -[NSTextView setNeedsDisplayInRect:avoidAdditionalLayout:] + 1103

15  com.apple.AppKit               0x00007fff96b06249 -[NSTextView setNeedsDisplayInRect:] + 58

16  com.apple.AppKit               0x00007fff96b93737 -[NSTextView drawInsertionPointInRect:color:turnedOn:] + 1698

17  com.apple.AppKit               0x00007fff96b58436 -[NSTextView(NSPrivate) _blinkCaret:] + 1329

18  com.apple.AppKit               0x00007fff96bb591a __43-[NSTextView(NSSharing) _restartBlinkTimer]_block_invoke + 37

19  com.apple.CoreFoundation       0x00007fff933c3ae4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

20  com.apple.CoreFoundation       0x00007fff933c3773 __CFRunLoopDoTimer + 1075

21  com.apple.CoreFoundation       0x00007fff933c32ca __CFRunLoopDoTimers + 298

22  com.apple.CoreFoundation       0x00007fff933ba7c1 __CFRunLoopRun + 1841

23  com.apple.CoreFoundation       0x00007fff933b9e28 CFRunLoopRunSpecific + 296

24  com.apple.HIToolbox            0x00007fff98790935 RunCurrentEventLoopInMode + 235

25  com.apple.HIToolbox            0x00007fff9879076f ReceiveNextEventCommon + 432

26  com.apple.HIToolbox            0x00007fff987905af _BlockUntilNextEventMatchingListInModeWithFilter + 71

27  com.apple.AppKit               0x00007fff96a1edf6 _DPSNextEvent + 1067

28  com.apple.AppKit               0x00007fff96a1e226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

29  com.apple.AppKit               0x00007fff96a12d80 -[NSApplication run] + 682

30  com.apple.AppKit               0x00007fff969dc368 NSApplicationMain + 1176

31  com.shedworx.Jaksta            0x000000010a06a416 0x109ff3000 + 488470

32  libdyld.dylib                  0x00007fff95d2a5ad start + 1

Thread 1:: Dispatch queue: com.apple.root.utility-qos

0   libsystem_kernel.dylib         0x00007fff8f8e6f72 mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff8f8e63b3 mach_msg + 55

2   com.apple.CoreFoundation       0x00007fff933bb114 __CFRunLoopServiceMachPort + 212

3   com.apple.CoreFoundation       0x00007fff933ba5dc __CFRunLoopRun + 1356

4   com.apple.CoreFoundation       0x00007fff933b9e28 CFRunLoopRunSpecific + 296

5   com.apple.Foundation           0x00007fff9eee6e5d -[NSConcreteTask waitUntilExit] + 205

6   com.shedworx.Jaksta            0x0000000109ff56f3 0x109ff3000 + 9971

7   libdispatch.dylib              0x00007fff8a1a293d _dispatch_call_block_and_release + 12

8   libdispatch.dylib              0x00007fff8a19740b _dispatch_client_callout + 8

9   libdispatch.dylib              0x00007fff8a19b29b _dispatch_root_queue_drain + 1890

10  libdispatch.dylib              0x00007fff8a19ab00 _dispatch_worker_thread3 + 91

11  libsystem_pthread.dylib        0x00007fff89b314de _pthread_wqthread + 1129

12  libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib         0x00007fff8f8edefa kevent_qos + 10

1   libdispatch.dylib              0x00007fff8a19d165 _dispatch_mgr_invoke + 216

2   libdispatch.dylib              0x00007fff8a19cdcd _dispatch_mgr_thread + 52

Thread 3:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 4:

0   libsystem_kernel.dylib         0x00007fff8f8ed10a __semwait_signal + 10

1   libsystem_c.dylib              0x00007fff91649d0f nanosleep + 199

2   com.yourcompany.ShedworxCommon 0x000000010ab5c6ad sc_remove_preview(void*) + 93

3   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

4   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

5   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 5:

0   libsystem_kernel.dylib         0x00007fff8f8ed10a __semwait_signal + 10

1   libsystem_c.dylib              0x00007fff91649d0f nanosleep + 199

2   com.yourcompany.ShedworxCommon 0x000000010ab432ad sc_remove_preview + 93

3   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

4   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

5   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 6:: com.apple.NSURLConnectionLoader

0   libsystem_kernel.dylib         0x00007fff8f8e6f72 mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff8f8e63b3 mach_msg + 55

2   com.apple.CoreFoundation       0x00007fff933bb114 __CFRunLoopServiceMachPort + 212

3   com.apple.CoreFoundation       0x00007fff933ba5dc __CFRunLoopRun + 1356

4   com.apple.CoreFoundation       0x00007fff933b9e28 CFRunLoopRunSpecific + 296

5   com.apple.CFNetwork            0x00007fff95d4aa6d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412

6   com.apple.Foundation           0x00007fff9ee4df24 __NSThread__start__ + 1351

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 7:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 8:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 9:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 10 Crashed:: Dispatch queue: com.apple.root.user-initiated-qos

0   com.apple.CoreFoundation       0x00007fff9333e140 CFBasicHashFindBucket + 2640

1   com.apple.CoreFoundation       0x00007fff9333d69d CFDictionaryGetValue + 125

2   com.yourcompany.ShedworxCommon 0x000000010ab503b4 -[ShedActivationShedworx readFromLicenseFile:] + 420

3   com.yourcompany.ShedworxCommon 0x000000010ab4fdbb -[ShedActivationShedworx loadCount:withDefault:] + 75

4   com.yourcompany.ShedworxCommon 0x000000010ab530e9 -[ShedActivationShedworx processNamedCount:withDefault:withOffset:] + 121

5   com.yourcompany.ShedworxCommon 0x000000010ab5319d -[ShedActivationShedworx getNamedCount:withDefault:] + 77

6   com.shedworx.Jaksta            0x000000010a06c526 0x109ff3000 + 496934

7   libdispatch.dylib              0x00007fff8a1a293d _dispatch_call_block_and_release + 12

8   libdispatch.dylib              0x00007fff8a19740b _dispatch_client_callout + 8

9   libdispatch.dylib              0x00007fff8a19b29b _dispatch_root_queue_drain + 1890

10  libdispatch.dylib              0x00007fff8a19ab00 _dispatch_worker_thread3 + 91

11  libsystem_pthread.dylib        0x00007fff89b314de _pthread_wqthread + 1129

12  libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 11:

0   libsystem_kernel.dylib         0x00007fff8f8ed10a __semwait_signal + 10

1   libsystem_c.dylib              0x00007fff91649d0f nanosleep + 199

2   libc++.1.dylib                 0x00007fff8fdbb020 std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 75

3   com.apple.JavaScriptCore       0x00007fff9c4eb87b bmalloc::Heap::scavenge(std::__1::unique_lock<bmalloc::StaticMutex>&, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 155

4   com.apple.JavaScriptCore       0x00007fff9c4eb4d4 bmalloc::Heap::concurrentScavenge() + 68

5   com.apple.JavaScriptCore       0x00007fff9c4eda5a bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::entryPoint() + 90

6   com.apple.JavaScriptCore       0x00007fff9c4ed9f9 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::*)()>::pthreadEntryPoint(void*) + 9

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 12:

0   libsystem_kernel.dylib         0x00007fff8f8ed10a __semwait_signal + 10

1   libsystem_c.dylib              0x00007fff91649d0f nanosleep + 199

2   com.shedworx.Jaksta            0x000000010a098f16 0x109ff3000 + 679702

3   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

4   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

5   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 13:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 14:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 15:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 16:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 17:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 18:: JavaScriptCore::Marking

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   libc++.1.dylib                 0x00007fff8fd7c68f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47

3   com.apple.JavaScriptCore       0x00007fff9bec242b JSC::GCThread::waitForNextPhase() + 171

4   com.apple.JavaScriptCore       0x00007fff9bec2278 JSC::GCThread::gcThreadMain() + 88

5   com.apple.JavaScriptCore       0x00007fff9beb7bf2 WTF::threadEntryPoint(void*) + 178

6   com.apple.JavaScriptCore       0x00007fff9beb7b1f WTF::wtfThreadEntryPoint(void*) + 15

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 19:

0   libsystem_kernel.dylib         0x00007fff8f8ed10a __semwait_signal + 10

1   libsystem_c.dylib              0x00007fff91649d0f nanosleep + 199

2   com.shedworx.Jaksta            0x000000010a07101a 0x109ff3000 + 516122

3   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

4   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

5   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 20:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 21:: com.apple.CFSocket.private

0   libsystem_kernel.dylib         0x00007fff8f8ed07a __select + 10

1   com.apple.CoreFoundation       0x00007fff933f845a __CFSocketManager + 762

2   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

3   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

4   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 22:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 23:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 24:

0   libsystem_kernel.dylib         0x00007fff8f8ed5e2 __workq_kernreturn + 10

1   libsystem_pthread.dylib        0x00007fff89b31578 _pthread_wqthread + 1283

2   libsystem_pthread.dylib        0x00007fff89b2f341 start_wqthread + 13

Thread 25:: com.apple.NSEventThread

0   libsystem_kernel.dylib         0x00007fff8f8e6f72 mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff8f8e63b3 mach_msg + 55

2   com.apple.CoreFoundation       0x00007fff933bb114 __CFRunLoopServiceMachPort + 212

3   com.apple.CoreFoundation       0x00007fff933ba5dc __CFRunLoopRun + 1356

4   com.apple.CoreFoundation       0x00007fff933b9e28 CFRunLoopRunSpecific + 296

5   com.apple.AppKit               0x00007fff96b74d95 _NSEventThread + 149

6   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

7   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

8   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 26:

Thread 27:: Curl Download Manager

0   libsystem_kernel.dylib         0x00007fff8f8edeca kevent + 10

1   libevent_core-2.0.5.dylib      0x000000010a59cdef kq_dispatch + 703

2   libevent_core-2.0.5.dylib      0x000000010a58ca84 event_base_loop + 2836

3   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

4   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

5   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

6   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

7   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 28:: AsioServiceThread

0   libsystem_kernel.dylib         0x00007fff8f8edeca kevent + 10

1   com.shedworx.Jaksta            0x000000010a133046 0x109ff3000 + 1310790

2   com.shedworx.Jaksta            0x000000010a1ea2f2 0x109ff3000 + 2061042

3   com.shedworx.Jaksta            0x000000010a1ea0cf 0x109ff3000 + 2060495

4   com.shedworx.Jaksta            0x000000010a1e9b39 0x109ff3000 + 2059065

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 29:: DownloadThread idx:0

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 30:: DownloadThread idx:1

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 31:: DownloadThread idx:2

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 32:: DownloadThread idx:3

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 33:: DownloadThread idx:4

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 34:: DownloadThread idx:5

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 35:: DownloadThread idx:6

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 36:: DownloadThread idx:7

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 37:: DownloadThread idx:8

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 38:: DownloadThread idx:9

0   libsystem_kernel.dylib         0x00007fff8f8ecdb6 __psynch_cvwait + 10

1   libsystem_pthread.dylib        0x00007fff89b32728 _pthread_cond_wait + 767

2   com.shedworx.Jaksta            0x000000010a132082 0x109ff3000 + 1306754

3   com.shedworx.Jaksta            0x000000010a0d5884 0x109ff3000 + 927876

4   com.shedworx.Jaksta            0x000000010a0d6aa2 0x109ff3000 + 932514

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 39:: ConfigDaemonClient

0   libsystem_kernel.dylib         0x00007fff8f8ecfea __recvmsg + 10

1   com.shedworx.Jaksta            0x000000010a114407 0x109ff3000 + 1184775

2   com.shedworx.Jaksta            0x000000010a112291 0x109ff3000 + 1176209

3   com.shedworx.Jaksta            0x000000010a1113e6 0x109ff3000 + 1172454

4   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

5   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

6   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

7   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

8   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 40:: SnifferProxyThread

0   libsystem_kernel.dylib         0x00007fff8f8edeca kevent + 10

1   com.shedworx.Jaksta            0x000000010a133046 0x109ff3000 + 1310790

2   com.shedworx.Jaksta            0x000000010a1ea2f2 0x109ff3000 + 2061042

3   com.shedworx.Jaksta            0x000000010a1ea0cf 0x109ff3000 + 2060495

4   com.shedworx.Jaksta            0x000000010a132b1d 0x109ff3000 + 1309469

5   com.shedworx.Jaksta            0x000000010a131bdc 0x109ff3000 + 1305564

6   com.shedworx.Jaksta            0x000000010a131ab1 0x109ff3000 + 1305265

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 41:

0   libsystem_kernel.dylib         0x00007fff8f8e6fc6 semaphore_timedwait_trap + 10

1   libdispatch.dylib              0x00007fff8a1a2c67 _dispatch_semaphore_wait_slow + 149

2   libdispatch.dylib              0x00007fff8a19cd1b _dispatch_worker_thread + 148

3   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

4   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

5   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 42:: com.apple.audio.IOThread.client

0   libsystem_kernel.dylib         0x00007fff8f8e6f72 mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff8f8e63b3 mach_msg + 55

2   com.apple.audio.CoreAudio      0x00007fff99f9535e HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned int, unsigned int, mach_msg_header_t*, bool, unsigned int) + 98

3   com.apple.audio.CoreAudio      0x00007fff99f952ec HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 42

4   com.apple.audio.CoreAudio      0x00007fff99f936a9 HALC_ProxyIOContext::IOWorkLoop() + 1149

5   com.apple.audio.CoreAudio      0x00007fff99f9315e HALC_ProxyIOContext::IOThreadEntry(void*) + 88

6   com.apple.audio.CoreAudio      0x00007fff99f93033 HALB_IOThread::Entry(void*) + 75

7   libsystem_pthread.dylib        0x00007fff89b3199d _pthread_body + 131

8   libsystem_pthread.dylib        0x00007fff89b3191a _pthread_start + 168

9   libsystem_pthread.dylib        0x00007fff89b2f351 thread_start + 13

Thread 10 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0xffffffffffffffff

  rdi: 0x00007fc632a0df5b  rsi: 0xf3d82a346ed149e4  rbp: 0x00007000004abbb0  rsp: 0x00007000004abb10

   r8: 0x00007fc632a167c0   r9: 0x0000000000000001  r10: 0x00000000ffffff01  r11: 0x00007fc632a0df5b

  r12: 0x0000000000000000  r13: 0x0000000000000004  r14: 0x0000000000000002  r15: 0x000000000000000d

  rip: 0x00007fff9333e140  rfl: 0x0000000000010246  cr2: 0x0000700001404660

 

Logical CPU:     0

Error Code:      0x0200016b

Trap Number:     133

Binary Images:

       0x109ff3000 -        0x10a2d5ff7 +com.shedworx.Jaksta (2.0.1 - 227) <9C78637F-20A4-375B-B066-44A14AF896DE> /Applications/Jaksta Media Recorder.app/Contents/MacOS/Jaksta Media Recorder

       0x10a38c000 -        0x10a3aaff7 +libbrotlicommon.1.0.0.dylib (0) <564A70CA-EE4E-3AA0-8B37-CA745AD4070F> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libbrotlicommon.1.0.0.dylib

       0x10a3ad000 -        0x10a3cdff3 +libbrotlidec.1.0.0.dylib (0) <45D71490-8E7A-3977-9102-6BF043776139> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libbrotlidec.1.0.0.dylib

       0x10a3d7000 -        0x10a4d2ff3 +libbrotlienc.1.0.0.dylib (0) <818C1D81-34B0-3F8C-BDFE-4DC628F61773> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libbrotlienc.1.0.0.dylib

       0x10a4e3000 -        0x10a4f1ff7 +libboost_filesystem.dylib (0) <225D203A-1A41-3C04-9056-B8A055C8E0DF> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libboost_filesystem.dylib

       0x10a505000 -        0x10a507ffb +libboost_system.dylib (0) <651BB898-D6A5-3A98-BC54-8F7322FDD041> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libboost_system.dylib

       0x10a512000 -        0x10a51fff3 +libboost_thread.dylib (0) <D73B09D0-F282-3333-8923-A8090C31060A> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libboost_thread.dylib

       0x10a538000 -        0x10a56ffff +libpcap.dylib (0) <20652920-EE4A-3AFD-8B6A-4F28A6D66A41> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libpcap.dylib

       0x10a580000 -        0x10a580ff7 +libevent_pthreads-2.0.5.dylib (0) <1B1A92F0-1AF3-39A6-A800-C82497C0EAF3> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libevent_pthreads-2.0.5.dylib

       0x10a587000 -        0x10a5a5fe7 +libevent_core-2.0.5.dylib (0) <4B18F127-8CBE-3BCE-886B-A774C63D62F9> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libevent_core-2.0.5.dylib

       0x10a5bd000 -        0x10a6f0fd7 +libcrypto.1.0.0.dylib (0) <16308F43-092D-333F-B096-9974E7616B4E> /Applications/Jaksta Media Recorder.app/Contents/Frameworks/libcrypto.1.0.0.dylib

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From William Dorsey @ 08 Jul 2017 12:07

Hi William,

It looks as if something is going wrong when it tries to read the license file on startup. 

I would recommend doing a full reinstall, as doing a basic one (like you already have) can often cause the newly installed copy to reuse existing permissions and preference files. By doing a full reinstall it will wipe all those old application files and regenerate new ones, so if one of them is broken or corrupted it won't cause the problem to carry over.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). This folder and its files may already be deleted when the app is removed, but it's a good idea to double check and be thorough in case it remains and is reused when the app is reinstalled. Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

Try that and let me know how you go.

Regards

Liam

Jaksta Support


From Liam @ 13 Jul 2017 10:07