Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | download always st

download always st

Asked by Paul De Schepper @ 14 Apr 2020 17:04 / Views: 9

 When i want download from chaturbate the link gets broken al the time .

Before i cane download from 5-6 rooms ad the same time , now no more to .

When i want download from a room it stops sometimes after 2 MB sometimes after 30 MB .

What cane i do ?


From @

Hi Paul,

Can you please clarify whether this i an issue using the Mac or Windows version of Jaksta?

Regards

Liam

Jaksta Support


From @

Using the Mac version 


From @

Hi Paul,

Could you please generate and provide a clean log file for us to review?

To get a clean log, you will need to do the following:

  • Open Jaksta Media Recorder (JMR)
  • Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  • Quit JMR
  • Delete the log file in the Finder window
  • Reopen JMR 
    • This will automatically generate a new log file in the Finder window
  • Run one test capture on the problem site/stream
  • Quit JMR once it fails and/or the error is reproduced
  • Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support


From @

I hope I did it right.


From @

Hi Paul,

Can you please try opening Jaksta and going to Preferences > Streaming and turning the Always Record HTTP and Always Record RTMP settings OFF.

Repeat the process to get a clean log if it still fails and then send that through. Your last log file was perfect.

Regards

Liam

Jaksta Support


From @

it still stops after a time .

Still not stay record if u leave the site to .


From @

do i have to turn Always Record HTTP and Always Record RTMP on or off ?


From @

Hi Paul,

Generally it is best to have those settings turned OFF.

I will forward both of your log files onto our development team for them to investigate.

Chaturbate has been difficult for some time now and we will likely need to develop a fix. This may take some time and unfortunately I can provide no ETA or even a guarantee that it will be possible.

I will try to keep you updated as best I can.

Regards

Liam

Jaksta Support


From @