Technical Support for Jaksta Media Recorder

Forum for Jaksta Media Recorder for Mac

Downloads interrupted on MacBook Air running Yosemite

Asked by Alex Juares @ 23 Aug 2015 22:08 / Views: 92

I have just updated to the latest version of the video downloader, but much ore often than not, downloads just stop without completing. There doesn't seem to be a way restart an inactive download on the control panel. I am using a MacBook Air running on YOsemite 10.10. Any help would be greatly appreciated! 


From Alex Juares @ 23 Aug 2015 22:08

Hi Alex,

Unfortunately we do not have a way to restart a download that has failed. Can you say what site you are downloading from that frequently fails? Is it mostly from one particular site?

The next time you get a lot of failed downloads, can you send the log file to us? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 25 Aug 2015 12:08