Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | error downloading view and abs on demand

error downloading view and abs on demand

Asked by Kurt Alexander-Rogers @ 29 Aug 2016 21:08 / Views: 45

Hi,

I have sought password resetting and it is not happening so I am here to ask the problem I am encountering failure/error in downloading from either view or SBS on demand.  This is recent.

Youtube are recording.  It used to be that view always worked and abs sometimes but music vids didn't.  Now you tubes including music vids work but view immediately goes to "Error (Error Downloadi...

no other info is given, status field can't be expanded hence as I see it is as I have quoted.

Flash is up to date

Running Yosemite, won't go to elcapitan

ran before, only change from iinet to telstra wireless NBN 

can you suggest anything (Jaksta up to date also

Kurt

Busselton WA


From Kurt Alexander-Rogers @ 29 Aug 2016 21:08

just to remove confusion, iview, (not view) and abs on demand

thanks


From Kurt Alexander-Rogers @ 29 Aug 2016 21:08

jolly spell check!! SBS


From Kurt Alexander-Rogers @ 29 Aug 2016 21:08

Hi Kurt,

Are you able to send us your log file after attempting to view a video or two from SBS on demand? You can find it by going to the Preferences and clicking Find Log File.

Also are you able to send us links to a couple of videos that exhibit this problem?

Thanks,

Ben

Jaksta Support


From Ben @ 30 Aug 2016 14:08

I'm having exactly the same problem. Started a few days ago -SBS  on Demand and iView.Cannot attach log file as it is too big.Do I clear it?


From Robert Miller-Eves @ 09 Oct 2016 04:10

Hi Robert,

Yes, you can just drag the log file into the trash, then when you restart Jaksta it will recreate a fresh log file. This is probably the easiest way.

Also are you able to provide a link to a video that Jaksta was not able to capture?

Thanks,

Ben

Jaksta Support


From Ben @ 12 Oct 2016 12:10

Cannot find a link. Where do I look for it?


From Robert Miller-Eves @ 12 Oct 2016 18:10

Hey I am having the same problem with iview, I have used JAksta for years and never had any issues downloading from iView but they have changed something and now Jaksta is unable to download the files.  

Any of the video on iview is giving the same error


From Aaron Agius @ 19 Oct 2016 18:10

iView streams have recently had Akamai Digital Rights Management (DRM) applied to them and they can not legally be decrypted. 

For the time being you have the following options.

1.  Use Jaksta Screen Recorder on your mac

2.  Use something like http://www.parallels.com/  to run windows on your Mac and use Jaksta Media Recorder for Windows which can still capture iView using the extraction capture method.

HTH


From CRS @ 20 Oct 2016 06:10

Not good enough.

iView,SBS on demand,not working.Have updated to latest version (1.5). Currently running Mac OS Sierra (But it had stopped working in the previous OS)


From Robert Miller-Eves @ 24 Oct 2016 13:10

Hi Robert,

Unfortunately this situation has occurred because ABC iView and SBS on Demand have changed they way their own site streams video. They are now using their own DRM encryption, it is illegal for us to sell an app which will break this encryption.

The only option is to capture it from the screen/window after the browser has legally decrypted it, either using Jaksta Screen Recorder or using the Windows version of Jaksta.

Thanks,

Ben

Jaksta Support


From Ben @ 24 Oct 2016 13:10

How about a refund?


From Robert Miller-Eves @ 24 Oct 2016 14:10

Every Jaksta product comes with a 30 day money back guarantee.

Contact Licensing Support with your request.


From CRS @ 24 Oct 2016 14:10