Jaksta Media Recorder for Mac Technical Support Forum

Facebook keeps asking for login credentials

I'm not able to download FB private group videos.

The prompt to log into FB pops up again and again, no matter how many times I enter the login credentials.

I have tried accepting browser via FP app when the 2F was turned on (and the browser "Chrome on Windows" now shows up 6 times on my FB "Authorized Logins" list - I could imagine that faking the browser agent to "Windows" on Mac might be the culprit) - same issue.

Then I tried creating a specific APP password - same issue.

Then I turned off 2F - same issue.

If you could simply throw up a FB browser login prompt, that would most likely fix it - or allowing entering & using the login cookie (same way that JDownloader allows downloading private FB videos). 

From T @ 10 Sep 2021 05:09

Answers: 1, Votes: 0

Hi Tiit,

Could you please generate and provide us with a clean log file to review?

Do the following to generate a clean log file:
  1. Open Jaksta Media Recorder
  2. Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  3. Quit Jaksta Media Recorder
  4. Delete the log file in the Finder window
  5. Reopen Jaksta Media Recorder
    • This will automatically generate a new log file in the Finder window
  6. Attempt to use Jaksta Media Recorder under the circumstances that result in an issue
  7. Quit Jaksta Media Recorder once it fails and/or the error is reproduced
  8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

From Liam @ 14 Sep 2021 13:09

Votes: 0