Technical Support for Jaksta Media Recorder

Facebook video

Asked by Sylvie Fefer @ 01 Nov 2016 04:11 / Views: 10

I have Jaksta Media Recorder for the Mac version 1.5.1 and it doesn't seem to be able to record video off of Facebook.  Can you please tell me what settings i need to have to be able to record video streaming on a Facebook link.  In Safari I get an mp4 file that doesn't seem to be able to be played by Quicktime so i don't even know if it recorded the correct stream, and with Chrome I get nothing, with Firefox I get log-in or sign-up zero byte streams.


From Sylvie Fefer @ 01 Nov 2016 04:11

Hi Sylvie,

Sorry for the long delay!

You're correct, that does not seem to be a valid video file.

Are you able to send us a direct link to the video?

The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 11 Nov 2016 16:11
Same issue w FaceBook. Have you resolved this.
I have 1.5.1 on Mac, OSX 10.11.6 tried using Safari and the video is 0bytes, so it is recognized but not downloaded. nothing there. Thanks

 


From Mark @ 20 Dec 2016 07:12

Hi Mark,

Can you send us a link to the facebook video that does not download?

The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 21 Dec 2016 14:12
Hi Mark,

Sorry for the very long delay in my reply, it seems lost track of your email.

Have you encountered many other videos that don't download, or just this one? I ask because I can reproduce the same problem with this particular video from here, but any other facebook videos I try seem to work. It may just be one specific content provider that does not work.

For the time being it may be best to use a screen recording app to capture these videos.

Thanks,
Ben
Jaksta Support

 


From Ben @ 07 Jan 2017 22:01