Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | How to record live streams

How to record live streams

Asked by Robert Chatfield @ 26 Jul 2016 04:07 / Views: 29

I have been unable to get the app to record streams being broadcast live.  Rips from YouTube and other sites without issue.  No luck on shows being broadcast live.


From Robert Chatfield @ 26 Jul 2016 04:07

Hi Robert,

Can you say what sites it can't capture from? Are you able to post any example links?

The next time this occurs, can you attach the log file? You can find it by going to the Preferences and clicking the Find Log File button.


Thanks,

Ben

Jaksta Support



From Ben @ 26 Jul 2016 15:07

Friday I was trying to capture the live stream from Outside Lands festival.  Today I was trying to record from Amazon music which uses Twitch for concerts.  It was actually a taped show and not a live show, but it wouldn't capture the video.


From Robert Chatfield @ 07 Aug 2016 23:08

Hi Robert,

Unfortunately we can't capture twitch video at the moment (at least on the Mac). This is a known issue and we will add support for it in the future if we can. Sorry I can't be of more help regarding this particular site. Your best bet in the meantime would be to capture it using a screen capture app such as Jaksta Screen Recorder.

Let us know if you continue to have issues with other sites. If possible, posting a link to the video as well as your log helps us troubleshoot it.

Thanks,

Ben

Jaksta Support


From Ben @ 09 Aug 2016 12:08