Technical Support for Jaksta Media Recorder

Forum for Jaksta Media Recorder for Mac

I can not I recorder Video using Jaksta.

Asked by Joao @ 21 Aug 2015 09:08 / Views: 305

I can not I recorder Video using Jaksta.

 

The video I try caputrar uses jwplayer 6.12.4956 (Pro Edition).

What can I do to fix this?

I using:

Jaksta Version 1.4.4 (184)

Mac Os X - 10.10.5 (14F27)

Thank you


From Joao @ 21 Aug 2015 09:08

Hi Joao,

Can you say what site you are trying to capture from? The next time this occurs, can you send the log file to us? You can find it by going to the Preferences and clicking the Find Log File button.

Also are you actually capturing from video playing in the browser (using a plugin), or does it launch in a standalone app?

Thanks,

Ben

Jaksta Support


From Ben @ 25 Aug 2015 13:08

Hi Joao,

Thanks for the log. We're looking into it. 

Thanks,

Ben

Jaksta Support


From Ben @ 26 Aug 2015 13:08

Hi Joao,

Unfortunately we are not able to capture from this site at the moment. They are using some special tricks to evade programs like Jaksta. We may be able to capture from them again in the future as we make changes to Jaksta. Sorry I can't be of more help here.

Thanks,

Ben


From Ben @ 26 Aug 2015 14:08

Hi Ben,

I really can not tell what they are doing.

All sites using this technology, http://www.jwplayer.com/learn-more/, does not work with Jaksta.

Long ago, I could record, however, believe that they have done some modification.

I will erase the previous post because it contains sensitive information.

Thank you very much for your help.


From Joao @ 26 Aug 2015 19:08

Hi Joao,

Sorry for the delay in my reply! Thanks very much for the info about jwplayer, we will look into this.

Ben

Jaksta Support


From Ben @ 09 Sep 2015 13:09

Hello Ben,

Any news for me?

I tested Jaksta version in Windows and it worked (trial).

The Mac version is still not working... 

Would you know how to help me?

Thank you

OS X (10.11.2)

Jaksta Mac - version 1.4.6

Jaksta Windows (trial) - 6.0.1.2


From Joao @ 10 Jan 2016 04:01

Hi Joao,

Sorry, I'm afraid no specific progress on this. We have a large list of sites to look at, obviously this one should be possible as the Windows version already does it, but we are not looking at the at the moment as our attention is on support for sites with higher usage. When you first asked we were improving YouTube support, at the moment it's BBC iPlayer that we are working on.

Sorry I can't be more helpful at the moment, I know it's frustrating. Unfortunately it's not trivial at all to keep the Windows and Mac versions identical.

Thanks,

Ben


From Ben @ 11 Jan 2016 15:01