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INSTILLATION ERROR - Configuration Daemon Not Running

Asked by Isaac Ferry @ 29 Nov 2016 04:11 / Views: 12

Hi there,

Jaksta used to work for me a year ago.

now when I open it - it either crashes or says" INSTILLATION ERROR - Configuration Daemon Not Running"

Please can you help


From Isaac Ferry @ 29 Nov 2016 04:11

Hi Isaac,

Can you try reinstalling the latest version:

https://www.jaksta.com/download/mac/jaksta-media-recorder

If this does not help can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 29 Nov 2016 14:11

I'm having the same problem and I have reinstalled the latest version.  I have attached the log file and will wait for your response.  

Thank you,

Dennis


From Dennis Lypek @ 14 Jun 2017 10:06

Hi Dennis,

Firstly, from what I can tell in your log you aren't actually running the latest version of Jaksta. We have just recently released Version 2 of Jaksta Media Recorder (formerly named Jaksta for Mac), which is a paid upgrade, but even then it looks as if you are running 1.4.6 when the latest 1X version we had was 1.5.1.

So first I would suggest installing V1.5.1 and seeing if that helps. You can get the installer here:  http://download.shedworx.com/jaksta/beta/Jaksta-1.5.1.pkg


If the program is crashing on startup, then when it is reopened there should be an info window that pops up giving you some text and then 3 options - Reopen, Report and Ignore. If you get this notice, then click on Report and it should direct you to a crash log. If you can get that far, get a copy of the crash and attach it to your reply email.

Regards

Liam

Jaksta Support


From Liam @ 14 Jun 2017 10:06