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Internet shutting down when starting Jaksta Monitoring

Asked by Greg @ 14 Oct 2016 11:10 / Views: 30

Any time I try to start monitoring, my internet connection shuts off.

I am using Sierra, and just purchased Jaksta today (1.5)

I've attached my log file.


From Greg @ 11 Oct 2016 12:10

Hi Greg,

Unfortunately there is a current issue with macOS Sierra, we have a workaround here:

https://support.jaksta.com/solution/articles/6000152562-not-working-on-macos-sierra

Sorry for the inconvenience, we are working on a more permanent fix.

Thanks,

Ben

Jaksta Support


From Ben @ 11 Oct 2016 16:10

Hi Ben,

I tried the link you suggested, however Firefox could not find anything at http://localhost/jaksta.cer.

I tried launching firefox before and after staring Jaksta, with and without monitoring enabled.  Seems there is no certificate to open.


From Greg @ 11 Oct 2016 20:10

Hi Greg,

What exactly do you see when you click on the link while Jaksta is running? Are you able to send us a screenshot of what you see in Firefox?

Thanks,

Ben

Jaksta Support


From Ben @ 12 Oct 2016 12:10

Hi Greg,

We now have a beta version which should work properly on macOS Sierra:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

This should work in Safari and Chrome. Let us know if there is still any trouble.

Thanks!

Ben

Jaksta Support


From Ben @ 13 Oct 2016 13:10

Hi Ben,

The new version seems to be working.  I'll play around with it a bit more, but I can access the internet now with Jaksta running.

Thanks for the help!


From Greg @ 14 Oct 2016 10:10