Technical Support for Jaksta Media Recorder

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iPlayer problem after update

Asked by R Gardner @ 24 Aug 2016 18:08 / Views: 23

Hello

I did an update for Jaksta MR this morning and now I cannot get it to record from iPlayer.

The last time this happened you advised me to do a re-install and clear my browsers cache history. That's what I have just done again and it still won't work.

Help and suggestions, please...

Thanks, BobG


From R Gardner @ 18 Aug 2016 02:08

Hi,

Sorry for the delay!

First, can you make sure you have enabled the HTML 5 beta:

http://www.bbc.co.uk/html5

Second can you try this beta version of Jaksta:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

If you still cannot reliably capture video from BBC iPlayer (without lots and lots of messing around), can you send your log file to us immediately after an attempt or two that does not work? You can find it by clicking the Find Log File button in the Preferences.

Jaksta should download the same size that you selected. In some cases it may end up getting multiple downloads of different sizes - is this what you are seeing?

Thanks,

Ben

Jaksta Support


From Ben @ 23 Aug 2016 14:08

Hi Bob,

It sounds like you are using the Windows version? If this is correct, are you able to post this issue in the Windows forum:

https://support.jaksta.com/discussions/forums/6000186433

Unfortunately I'm not able to help with the Windows version myself. The instructions and download I sent to you were for the Mac version.

Thanks,

Ben

Jaksta Support


From Ben @ 24 Aug 2016 14:08

Will do, thanks for your efforts.


From R Gardner @ 24 Aug 2016 16:08