Jaksta Media Recorder for Mac Technical Support Forum

Issues with Mac OS 12.01 (Monterey)

Since upgrading to the latest Mac OS, Jaksta has stopped working. Once the app is launched, the stream freezes and nothing happens until Jaksta is closed down. 

From Michael @ 05 Nov 2021 00:11

Answers: 2, Votes: 0

Hi Michael,

We are aware of this issue and are investigating. Are you able to tell us if you are using an M1 Mac or not?

We have a new beta available, but so far it does not resolve the broken connection issues in Safari. It should however help minimise issues when running Jaksta with Chrome of Firefox.

You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.0_316/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please let me know how you go.

Regards

Liam

Jaksta Support

From Liam @ 05 Nov 2021 16:11

Votes: 0

I'm running a Retina 5K, 27-inch, 2017, (sadly) not an M1. I don't use Chrome or Firefox. 

From Michael @ 05 Nov 2021 20:11

Votes: 0