Jaksta Media Recorder for Mac Technical Support Forum

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Issues with Mac OS 12.01 (Monterey)

Since upgrading to the latest Mac OS, Jaksta has stopped working. Once the app is launched, the stream freezes and nothing happens until Jaksta is closed down. 

From Michael @ 05 Nov 2021 00:11

Answers: 12, Votes: 1

Hi Michael,

We are aware of this issue and are investigating. Are you able to tell us if you are using an M1 Mac or not?

We have a new beta available, but so far it does not resolve the broken connection issues in Safari. It should however help minimise issues when running Jaksta with Chrome of Firefox.

You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.0_316/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please let me know how you go.

Regards

Liam

Jaksta Support

From Liam @ 05 Nov 2021 16:11

Votes: 1

I'm running a Retina 5K, 27-inch, 2017, (sadly) not an M1. I don't use Chrome or Firefox. 

From Michael @ 05 Nov 2021 20:11

Votes: 1

I just wanted to follow up and see if there were any new versions for Safari on Mac. I'm currently running Mac OS 12.3 and Safari 15.4. It's been 4 months and I haven't seen anything. I just tried installing the link from above (beta 23.0.0_316) and it would not install. Thank you. 

From Michael @ 19 Mar 2022 05:03

Votes: 1

Hi Michael,

Apologies for the delayed response.

We have a new beta available that we are hoping will address some issues.

You can download the installer here: https://download.shedworx.com/jaksta/beta/3.0.2_302/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please let me know if the problem continues and we can troubleshoot further.

Regards

Liam

Jaksta Support

From Liam @ 21 Mar 2022 11:03

Votes: 1

Liam, I have same issue running Monterey 12.3. After following your steps I receive message saying installation failed, contact the company for help.  

Thanks for your help.

Evans

From Evans Glausier @ 21 Mar 2022 20:03

Votes: 1

Hi Liam, I have the same problem with the same configuration like Evans: MAC, Monterey 12.3 and since a week I can't download anything from YouTube f.i.

From No Sijben @ 22 Mar 2022 00:03

Votes: 1

Hi all,

Can you please try doing the installation again using the same instruction I provided previously, except use this link to download the installer for a new beta: https://download.shedworx.com/jaksta/beta/3.0.2_303/JakstaMediaRecorder.pkg


We are hoping the installation issue will be resolved. Please let me know how you go.


Regards

Liam

Jaksta Support

From Liam @ 24 Mar 2022 17:03

Votes: 1

Thanks Liam, It is working now!

From No Sijben @ 24 Mar 2022 21:03

Votes: 1

Liam, 

Installed and running nicely.  Only issue I have is the downloaded media track does not have correct name.  Each track is named 480p.mp4 or 720p.mp4.  Any idea what I’m not doing right?

Evans

From Evans Glausier @ 28 Mar 2022 14:03

Votes: 1

Hi Evans,

Have you tried doing the captures in different browsers? The browser can often affect how the stream is presented and this can impact what Jaksta picks up as the name.

Using a different browser can often give a different result.

Regards

Liam

Jaksta Support

From Liam @ 30 Mar 2022 10:03

Votes: 1

L'installation sous mac os 12.3.1 a échoué ! De surcroît, le logiciel ne reconnait plus ma licence ! Damned ! Que faire ?

From Bernard DHIVER-SEPTEMBRE @ 05 May 2022 00:05

Votes: 1

Hi Bernard,

Apologies for the delayed response.

We have a new beta available which should offer better performance on Monterey. You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.2_309/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please be aware that it may still not work in Safari, but we have reports that it will work with other browsers.

If there are any connection problem in browsers then the next thing to do is check the certificate. You can check and amend the trust properties on the certificate by doing the following:
  1. Open Keychain Access and go to: System Keychains (left menu heading) > System (left menu item) > Certificates (top menu item)
  2. Double click the applian.com certificate to open the information
  3. Expand the 'Trust' section and set the "When using this certificate:" value to 'Always Trust'
If the certificate looks alright and/or the connection is still broken in your browser(s) then see the instructions on how to check your proxy settings here: https://support.jaksta.com/discussions/topics/6000063391

Please let me know if there are any issues at the end of all this.

Regards

Liam

Jaksta Support

From Liam @ 02 Aug 2022 20:08

Votes: 1

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