Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | jackets refuses to open

jackets refuses to open

Asked by Steven Byars @ 02 Jan 2017 06:01 / Views: 11

os10.11.6.

all i get trying to open is a spinning beachball once the first page is showing


From Steven Byars @ 02 Jan 2017 06:01
Hi Steven,

Have you done an OS upgrade or installed a virus scanner recently?

Can you first download Jaksta again and reinstall it:
https://www.jaksta.com/download/mac/jaksta-media-recorder

If that does not work, can you try logging into your machine under a different user and installing and running Jaksta under that user? Does this make a difference?

Thanks,
Ben
Jaksta Support

 


From Ben @ 02 Jan 2017 17:01