Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Jacksta not recording

Jacksta not recording

Asked by Robert Mitilieri @ 03 Sep 2015 04:09 / Views: 460

I've attempted recording from YouTube® and nothing happened. I've attached a log file for your review. Thank you.


From Robert Mitilieri @ 31 Aug 2015 08:08
WONT RECORD FROM MY  SPOTIFY SITE

 


From bill dotson @ 03 Sep 2015 04:09

Hi Bill,

Sorry for the long delay in my reply!

It looks like you are using version 1.3.3. YouTube are now streaming over HTTPS so we had to change the way Jaksta works.  Can you try upgrading to the latest version 1.4.4:

http://jaksta.com/download/mac/jaksta-media-recorder

Make sure you leave the Jaksta app in your Applications folder and make sure you are running the new version that you have installed - you should be able to go to About Jaksta in the menu and verify that it's version 1.4.4.

Let us know if you still can't get it to work.

Thanks,

Ben

Jaksta Support


From Ben @ 09 Sep 2015 14:09

Hi Ben

Jaksta v 1.3.3 (139) on iMac OS X Yosemite v 10.10.5

also v 1.2.5 (77) on MacBook Pro Mac OS X v 10.6.8

I have been using Jaksta regularly (3 copies, one iMac currently 'down') since around 2012 and very pleased with it.  Thank you.

 

However about a month ago there were occasions when it didn't download ... waited ... then it did!!

 

Now it doesn't download at all.  i use it on BBC radio (and occasionally tv).  I have tweaked the settings but no effect.

 

What can I send which may help?

 

Bill T E 


From Bill T E Warne @ 05 Nov 2015 20:11

Hi Ben

 

Sorry, forgot the log

 

Bill T E


From Bill T E Warne @ 05 Nov 2015 20:11

Hi Robert/Bill,

Sorry Robert - I misread the notices when I didn't answer your original question. I can see that you are still using Jaksta version 1.3.3. Try upgrading to the latest version:

http://jaksta.com/download/mac/jaksta-media-recorder

Bill - thanks for the log. Unfortunately Jaksta (for Mac) does not currently work with BBC iPlayer. We are looking into fixing this as soon as we can. Also you will see better results in general with the latest version (see the link above).

Thanks,

Ben

Jaksta Support


From Ben @ 06 Nov 2015 11:11