Technical Support for Jaksta Media Recorder
Jaksta 1.5.1 Keeps quitting
Asked by Jim Norsworthy @ 13 May 2017 12:05 / Views: 23
My Jaksta 1.5.1 keeps quitting on startup of video to copy
From Jim Norsworthy @ 13 May 2017 12:05
Can you please start by reinstalling the program and see if that fixes it. There may be a break in the programs processes and doing a reinstall should reset all of its functionality.
If the problem continues can you please provide:
- a link to a video you are having this problem with
- a screenshot (if you can capture one) of the problem when it occurs
- a crash log (which you can get when the dialogue box pops up after the crash asking if you want to reopen/ignore/report - click on report for the crash log)
- a Jaksta log file (which you can find in Jaksta by going to Preferences > General > Find Log File)
Start with the reinstall and then we can go from there.
From Liam C @ 13 May 2017 22:05