Technical Support for Jaksta Media Recorder

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Jaksta can't detect video stream

Asked by Neil @ 16 Jul 2018 06:07 / Views: 39

Jaksta could not detect stream from

Is there something extra I need to do?

sample video

From @

Hi Neil,

The best thing to do would be to send us a clean log file and we can see if can maybe build a quick fix if the problem is simple enough to resolve.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)



Jaksta Support

From @