Technical Support for Jaksta Media Recorder

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Jaksta Causing Internet to Stop

Asked by True Rosaschi @ 16 Sep 2016 02:09 / Views: 23

When I start monitoring, all browsers unable to connect to the internet. When I stop monitoring, everything comes back. I updated today and now it's not possible to get Jaksta to work. Please help.


From True Rosaschi @ 16 Sep 2016 02:09

Hi,

That sounds like the Jaksta proxy has not installed properly or has lost permissions.

Can you try installing it again from here:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

If it still doesn't work, can you send the log file to us? You can find it by going to the Jaksta Preferences and clicking Find Log File.

Thanks,

Ben

Jaksta Support


From Ben @ 19 Sep 2016 11:09

This new link allowed Safari to resume functionality, but the downloads resulted in a zero byte file which were .mp4. 

What next?


From True Rosaschi @ 17 Oct 2016 04:10

Hi,

Are you able to attach the log file to a post on this thread? You can find it by going to the Jaksta Preferences and clicking Find Log File.

Also can you say which site you are capturing from? Can you send us a link to the video?

Thanks,

Ben

Jaksta Support


From Ben @ 18 Oct 2016 11:10