Technical Support for Jaksta Media Recorder

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Jaksta crashes on start up

Asked by Shane @ 19 Nov 2015 05:11 / Views: 227

I am running Mac OSX 10.9.5 with Jaksta Media Recorder 1.4.6. When I install Jaksta, it works for a little while (a day or so). After that, it locks up when I launch the application forcing me to reinstall it. I have also noticed that after using Jaksta a few times, it starts to cause issues with videos playing in Safari. I have to shut down Jaksta, start the video playing on a resolution I don't want to capture, open Jaksta, then choose the resolution I want to capture so that Jaksta recognizes the video.


From Shane @ 19 Nov 2015 05:11

Hi Shane,

With the locking up on launch - the next time this occurs can you restart your machine rather than reinstalling it? Then start up Jaksta. Does it start up okay? Can you go to the Preferences and click Find Log File, and send this log file to us? This should have some information on why it's hanging.

With the video playing issues - do you mean that Safari can no longer play website videos properly, or simply that Jaksta no longer picks them up? Can you send the log file to us the next time this occurs (before restarting Jaksta)?

Thanks,

Ben

Jaksta Support


From Ben @ 19 Nov 2015 14:11

So Jaksta locked up on start up again and no, rebooting does not fix the issue. 

As for the video playing issues, Safari will not start the video. It just searches for the video until I get a message saying Safari cannot find the video. When I turn Jaksta off, Safari has no issues playing them. 

-Shane


From Shane @ 11 Dec 2015 23:12

Hi Shane,

Thanks for the log. That looks unusual, it sounds like something is corrupting the proxy daemon. Do you know if you are running any anti-virus or security software in the background?

Does reinstalling it still fix the issue for a day or two?

Thanks,

Ben

Jaksta Support


From Ben @ 16 Dec 2015 15:12

I typically have nothing running in the background outside of the OS. I have noticed that when using Jaksta, I have to go into my network settings and fix the proxies because both Firefox and Safari will stop loading pages. Reinstalling still keeps it working for a while. Sometimes it's for a few days, but I usually have to reinstall it after the first day I've used it.


From Shane @ 17 Dec 2015 06:12

Hi Shane,

Sorry for the very long delay!

It sounds like Jaksta has been unusable for you if it is causing that much trouble with Safari and Firefox. We have a new beta version, it may not fix the issue you are experiencing but it could be worth a try:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

Also do you know whether you are using another proxy, perhaps to be able to watch content in another country that is normally blocked?

Thanks,

Ben

Jaksta Support


From Ben @ 08 Jan 2016 13:01

My proxy settings have always been the default settings. 

I will try the beta and see if I get better results. The program hasn't been unusable, but it certainly has been a royal pain to use. I did expect more from a $70 set of programs. The Music Miner has given me the same issues, and I've only used that a couple of times.


From Shane @ 09 Jan 2016 04:01

Hi Shane,

I understand. What you have described is definitely not the normal experience. We can offer a refund if you don't think it's really worth it for you.

There is another thing to check: are you able to try using it while logged in as a different user? In particular as a user with admin rights if you aren't already? It's possible that it's losing permission to run the proxy, or the proxy is losing the permissions that it needs. The Safari problem would be a secondary effect as the browser tries to use a proxy that is no longer running.

Thanks,

Ben

Jaksta Support


From Ben @ 12 Jan 2016 13:01

A quick update. I installed the beta the day you told me about it. Went to use Jaksta a few days ago and it locked up on start up. I tried it several times but still had to reinstall it to use it. 

I have not tried running it as another user. I am the only user on my computer and I have full admin rights. I also regularly repair permissions on my computer. 

As for the refund, I don't have a problem paying for something that is a pain like this if the developer seems to be working on finding a solution (which you currently seem to be). However, at this point (with no solution having been found) I would not pay for any new versions of the software nor would I readily purchase any other software that you would release unless this ended up being operational as I thought it would have been when I purchased it.


From Shane @ 21 Jan 2016 08:01

Hi Shane,

Sorry for the long delay. I have just refunded your payment. Sorry we weren't able to get this working for you.

Thanks,

Ben

Jaksta Support


From Ben @ 03 Feb 2016 14:02

Hi Shane,

Just to clarify - we still intend to fix this if we can, but I've given you a refund as you have waited a while now and it's not clear we can fix it very soon as it would appear to be an obscure issue.

Thanks,

Ben

Jaksta Support


From Ben @ 03 Feb 2016 14:02

I appreciate it Ben, but you must have refunded someone else's account as nothing has appeared in my Paypal account nor in my bank account. I hope you do find a solution. I plan on upgrading my OS as soon as I can get a couple of projects wrapped up. Hopefully when I do, the problem won't arise again.


From Shane @ 19 Feb 2016 13:02

Hi Shane,

Whoops, sorry it looks like it did not go through.

We actually have a newer version that has some changes to certificates, there is an outside chance it might fix it:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

Otherwise you could try it again when you upgrade your OS or else let us know if you want a refund (I will make sure it goes through this time!)

Thanks,

Ben

Jaksta Support


From Ben @ 24 Feb 2016 15:02

So I've reformatted my drive and installed El Capitan. I installed Jaksta, try to enter my activation key and doing so locks up the program. When I force quit and restart, Jaksta did not get my code before locking up.


From Shane @ 29 Apr 2016 10:04

Hi Shane,


Sorry for the long delay!


It looks like the Jaksta applications file has been corrupted. Can you drag Jaksta from your Applications folder into the trash and then download and install this version:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg


Are you able to activate it now?


Note that this won't delete your download list - this is stored elsewhere.


Thanks,

Ben


From Ben @ 16 May 2016 15:05

No worries on the delay. I deleted it, reinstalled it using the package you linked above, and it still locked up when entering my activation code. I used AppCleaner to remove everything for Jaksta and tried again with the same results; it still locks up when entering my code.


From Shane @ 17 May 2016 03:05

Hi Shane,


Strange. Are you willing to try logging in as a different user and see if you are able to activate it under that user?


If that fails too, are you willing to try a much older version to see if the activation takes?


http://download.shedworx.com/jaksta/beta/Jaksta-1.4.4.pkg


Thanks,

Ben

Jaksta Support




From Ben @ 20 May 2016 14:05

So I tried logging in as another user and Jaksta immediately accepted my activation code. But when I switched back to my account, it was showing as unregistered. So I entered my activation code hoping it would now work, but the app still locked up. So I used AppCleaner to remove it and installed the older version you linked. When I entered my activation code in that one, IT WORKED! I then updated Jaksta with the installer that was locking up and it still works. Thank you! I will let you know whether or not I still have the issue of needing to reinstall it whenever I need to use it.


Thanks again,

-Shane


From Shane @ 21 May 2016 08:05

Quick update: I have opened Jaksta several times since I installed it and it has never locked up or required me to reinstall it. It seems to be working properly now. Thank you!


-Shane


From Shane @ 30 May 2016 13:05