Technical Support for Jaksta Media Recorder

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Jaksta crashing internet

Asked by Alexis Shields @ 21 Sep 2016 00:09 / Views: 33

Hello I recently updated to Mac OS X El Capitan Version 10.11.6. And I'm pretty sure since then when my Jaksta is open it crashes the internet on my computer. Meaning I will have no wireless signal as long as the Application is open. I have updated to the most recent version of Jaksta and the application is in the correct folder. 

Please help!!?

Thanks


From Alexis Shields @ 21 Sep 2016 00:09

Hi Alexis,

Can you try reinstalling Jaksta from here:

https://www.jaksta.com/download/mac/jaksta-media-recorder

This issue is probably due to the Jaksta local proxy losing its permissions during the OS X update. Reinstalling Jaksta should restore them. Let us know if it still doesn't work.

Thanks,

Ben

Jaksta Support


From Ben @ 21 Sep 2016 11:09

Hi Alexis,

I got your email.

The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben

Jaksta Support


From Ben @ 22 Sep 2016 12:09

Hi Alexis,

I got your email. Sorry for the delay.

Can you try installing this new beta version:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

Thanks,

Ben

Jaksta Support


From Ben @ 18 Oct 2016 11:10