Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | JAKSTA IS NOT WORKING

JAKSTA IS NOT WORKING

Asked by Stelios Lamp @ 21 Dec 2016 17:12 / Views: 16

Hi, i have been trying to get the recorder to work but with no luck. I am starting Jaksta, switching on monitoring and them open Safari to a video website (Lynda.com).

It used to work perfectly but i didn't use it for some time. Now i needed to record some lessons but it just doesn't work. I have tried YouTube and Vimeo again no luck.

Please let me know if there is anything i can do to get it work.

Thank you

SL


From Stelios Lamp @ 21 Dec 2016 17:12

Forgot to mention that my Jaksta version is 1.3.3

(Payed $49.95)


From Stelios Lampaditis @ 21 Dec 2016 17:12

I had the same issue.  I received the following reply:

Hi Mark,


Try the latest version - it has fixes specific to Sierra:

http://download.shedworx.com/jaksta/beta/Jaksta-1.5.1.pkg


From Mark Noble @ 23 Dec 2016 02:12
Hi Stelios,

Sorry for the slow response times over the Christmas break.

Mark is right - the latest version has fixes for these issues. Old versions can no longer capture YouTube in particular.

If it still isn't working, can you send the log file to us after trying to capture from a couple of sites? You can find it by going  to the Preferences and clicking Find Log File.

Thanks,
Ben
Jaksta Support

 


From Ben @ 30 Dec 2016 12:12