Technical Support for Jaksta Media Recorder

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Jaksta Media Recorder 1.5 om macOS 10.12

Asked by Jan Christiansen @ 08 Oct 2016 22:10 / Views: 40

Hello to the right helpfull person


I have used Jaksta Media Recorder since 2013 and have been very pleased with this software, which has been running without problems.


I have now, yesterday Monday. 26, September, purchased and updated to version 1.5, but has problems with Jaksta Media Recorder Blocks my internet connection.


There pops up a window but a message of "I want to accept incoming Internet", which I then say gotta to say "yes" to. Where subsequently blocked for network connection, in step with the "Blue Button" is activated.


I'm running now macOS Sierra 10:12, on an iMac, mid 11 2 gb graphics cards, RAM 16, and 3.1 mhz processes.

I have checked my firewall, and everything looks normal.


So Why block Jaksta Media Recorder 1.5 (bundle $ 69) my internet connection and how do i / we corrected the error?


 I have created a log file, but do not know which address I should send it to?


It is perhaps not necessary, only I can get the answer to improvement here, in this forum.



Friendly greetings


Jan Christiansen


From Jan Christiansen @ 27 Sep 2016 21:09

Hi Jan,

Unfortunately Jaksta is also not working properly on Sierra at the moment, we're working hard on a fix for this. It should be available very soon.

Sorry for the inconvenience, I will post an update here as soon as a fix is ready.

Thanks,

Ben

Jaksta Support


From Ben @ 28 Sep 2016 16:09

Hi Jan,


We now have a beta version which should work properly on macOS Sierra:

http://download.shedworx.com/jaksta/beta/Jaksta.pkg

This should work in Safari and Chrome. Let us know if there is still any trouble.

Thanks!

Ben

Jaksta Support


From Ben @ 13 Oct 2016 13:10