Technical Support for Jaksta Media Recorder
Jaksta Media Recorder 18.104.22.168 installed but still says to update to 22.214.171.124!
Asked by Ron Clyma @ 03 Oct 2017 09:10 / Views: 47
I updated my mac os to High Sierra and now I can get a 2 MB what is normally a 600 MB show and the software keeps saying that an update to 126.96.36.199 is available even though I already updated it and the version of Jaksta Media Recorder says that it is 188.8.131.52.
From Ron Clyma @ 03 Oct 2017 09:10
I would suggest doing a full reinstall. If there is a break in the programs processes, then this should reset them.
What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files.
Hopefully this will resolve both issues you are having.
Let us know if that is not the case.
From Liam @ 03 Oct 2017 11:10
I tried this but still get the notice of new version. Any additional suggestions?
From Ed Swiatek @ 07 Oct 2017 11:10
We are looking into this and should have it resolved soon, but in the meantime it is nothing to worry about.
If seeing the automatic update prompts is annoying you then you can them turn off by going to Preferences > General and turning off the feature that does auto-checks for updates on startup.
From Liam @ 10 Oct 2017 10:10