Technical Support for Jaksta Media Recorder

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Jaksta Media Recorder for Mac 2.2.3 (261) won't work with Lynda.com

Asked by David G @ 24 May 2018 08:05 / Views: 34

This info might be old. Please read more info about the best way to download from lynda now.

I'm trying to archive my Lynda.com lessons and it will only download 2 or 3 videos and after that it stalls and does not recover. I have to quit the app and open it up again, whereupon I only get 1 or 2 videos downloaded. please help! Thanks


David


From @

I'm on 10.13.4


From @

I downloaded the beta version 2.2.5 (269) and still doesn't work


From @

HI David,

Can you please send us a clean log file so that we can review it.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run download tests on standard video streams on Lynda.com

- Close JMR once it stalls or a download error occurs

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Send that through and then we can go from there.

Regards

Liam

Jaksta Support


From @

This info might be old. Please read more info about the best way to download from lynda now.