Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Jaksta Media Recorder for Mac 2.2.3 (261) won't work with

Jaksta Media Recorder for Mac 2.2.3 (261) won't work with

Asked by David G @ 24 May 2018 08:05 / Views: 39

I'm trying to archive my lessons and it will only download 2 or 3 videos and after that it stalls and does not recover. I have to quit the app and open it up again, whereupon I only get 1 or 2 videos downloaded. please help! Thanks


From @

I'm on 10.13.4

From @

I downloaded the beta version 2.2.5 (269) and still doesn't work

From @

HI David,

Can you please send us a clean log file so that we can review it.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run download tests on standard video streams on

- Close JMR once it stalls or a download error occurs

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Send that through and then we can go from there.



Jaksta Support

From @