Jaksta Media Recorder for Mac Technical Support Forum

Jaksta Media Recorder for Mac 2.2.3 (261) won't work with Lynda.com

I'm trying to archive my Lynda.com lessons and it will only download 2 or 3 videos and after that it stalls and does not recover. I have to quit the app and open it up again, whereupon I only get 1 or 2 videos downloaded. please help! Thanks


David

From David G @ 24 May 2018 08:05

Answers: 3, Votes: 0

I'm on 10.13.4

From David G @ 24 May 2018 08:05

Votes: 0

I downloaded the beta version 2.2.5 (269) and still doesn't work

From David G @ 24 May 2018 08:05

Votes: 0

HI David,

Can you please send us a clean log file so that we can review it.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run download tests on standard video streams on Lynda.com

- Close JMR once it stalls or a download error occurs

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Send that through and then we can go from there.

Regards

Liam

Jaksta Support

From Liam @ 29 May 2018 11:05

Votes: 0