Jaksta Media Recorder for Mac Technical Support Forum

Jaksta Media Recorder isn't recording NT at home

I'm not having success getting Jaksta Media Recorder to record material from ntathome.com  Here are some URLs, none of which seem to work: 
https://www.ntathome.com/cat-on-a-hot-tin-roof
https://www.ntathome.com/cat-on-a-hot-tin-roof/videos/cat-on-a-hot-tin-roof-full-play

https://www.ntathome.com/cat-on-a-hot-tin-roof/videos/cat-on-a-hot-tin-roof-trailer

I'm running macOS Mojave, version 10.14.6

I'm using Jaksta Media Recorder Version 2.2.5 (287)

Any suggestions?

Thanks,

Paul


From Paul Delaney @ 12 Mar 2021 10:03

Answers: 1, Votes: 0

Hi Paul,

Sorry again for my lack of reply.

My suggestions would be the following:

  • Update to our latest beta version of Jaksta: https://download.shedworx.com/jaksta/beta/2.2.6_293/JakstaMediaRecorder.pkg
    • When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.
  • Try performing the capture in different browsers.

If it still doesn't work and you would like us to test it, please send login credentials to support@jaksta.com (so long as you are comfortable with it).

Regards

Liam

Jaksta Support


From Liam @ 13 Apr 2021 14:04

Votes: 0