Jaksta Media Recorder for Mac Technical Support Forum

Jaksta media recorder no working on my macbookpro os big sur

hi, after i update my macbookpro (big sur 11.2.3), then now my jaksta media recorder was not working.


From crossmind @ 25 May 2021 14:05

Answers: 16, Votes: 1

Hi Jackson,

Are you getting any particular errors? How is it not working? Please provide screenshots of anything relevant.

Regards

Liam

Jaksta Support


From Liam @ 25 May 2021 16:05

Votes: 1

Hello there

thank you for getting back to me

For any website I access after turning on Jaksta, it shows the scene as per screenshot, then all the internet connection is loss. 

Previously internet connection is only loss when Jaksta is turn off, however it is now off directly after Jaksta is turned on, which i'm not able to access nor conduct any download from any sites. 

Hope to hear some help from you. Thank you 


From crossmind @ 25 May 2021 22:05

Votes: 1

mine is Jaksta Media Reoorder 2.2.5 on macbook Big Sur

  • unable to update to 2,2,6
  • does not automatically download vdo


From Witoon Wisuthseriwong @ 28 May 2021 14:05

Votes: 1

mine does not automatically download video on os Big Sur


From Witoon Wisuthseriwong @ 28 May 2021 14:05

Votes: 1

Hi Jackson,

Can you please do the following:

  1. Open Keychain Access and go to: System Keychains (left menu heading) > System (left menu item) > Certificates (top menu item)
  2. Double click the applian.com certificate to open the information
    • If the certificate is not listed then stop here and see "Potential Outcomes" listed below
  3. Expand the 'Trust' section and check the "When using this certificate:" value 
    • Manually set it to 'Always Trust' if it is not already
  4. Find and check the 'Not Valid Before' and 'Not Valid After' dates, which will be about 20 lines down in the 'Details' section, and ensure that the certificate is valid based on those dates
    • Take a screenshot of the 'Trust' and 'Details' sections (down to the bottom of the 'Not Valid...' values) and attach it here

Potential outcomes:

  • Everything looks to be in order and no changes are needed - we can try something else to resolve the issue
  • You change the Trust properties of the certificate to 'Always Trust' - try running Jaksta again and see if it works
  • The applian.com certificate is not listed - I can then provide instructions for you to generate one


Regards

Liam

Jaksta Support


From Liam @ 10 Jun 2021 15:06

Votes: 1

Hi Jackson and Witoon,

If the certificate is not listed in Keychain Access, please try the following:

  1. Run Jaksta Media Recorder and make sure the monitoring is ON
  2. In a browser go to: http://localhost:3129/jaksta.cer
    • Firefox is recommended
  3. An option should appear to save the certificate (see image below)
  4. Click OK and the certificate should appear in Keychain Access
  5. Try using JMR again

If that doesn't resolve it, then try the following:

  1. Open Keychain Access and go to: System Keychains (left menu heading) > System (left menu item) > Certificates (top menu item)
  2. Double click the applian.com certificate to open the information
  3. Expand the 'Trust' section and set the "When using this certificate:" value to "Always Trust" (if it is not already)
  4. Try using Jaksta again

Regards

Liam

Jaksta Support


Attachments

From Liam @ 14 Jun 2021 11:06

Votes: 1

Hello Liam, 

I've attached the Keychain access under certificates.
May i know if i'm on the right track? and yes certificate is not listed in


From crossmind @ 14 Jun 2021 13:06

Votes: 1

Hello Liam, 

By following your last email, yes i'm now able to certificate and trust the applian.com. 
I'm now able to open Jaaksta, however when I try work with media recorder, the file it recorded are all 0 in size though it says completed. (As per attach). It's an empty file and nothing can be play though it says completed. 

how can i fix that ya 


From crossmind @ 14 Jun 2021 14:06

Votes: 1

Hi Jackson,

It's probably just a standard download failure. Can you provide a link to the problem video/site so that I can test it?

If login credentials are required and you are comfortable with it, please send them privately to support@jaksta.com.

Regards

Liam

Jaksta Support


From Liam @ 14 Jun 2021 14:06

Votes: 1

Hi Liam, 

Appreciate your prompt reply.
I've tried several download from the sites but everything seem to be empty file.
Previously I manage to record file from musicbed via safari (not google chrome) ; but now can't on either

Here's the site : www.musicbed.com 
If you would like to try a specific one : https://www.musicbed.com/songs/good-good-day/31514 


From crossmind @ 14 Jun 2021 14:06

Votes: 1

Hi Jackson,

I was able to get successful downloads in Safari. They were only 30 seconds long, but I suspect that is because that's the length of the previews it lets you listen to without being signed in.

I would imagine I'd be able to get the whole song if I was signed in. You can try doing the capture in a Private window in Safari and see if that helps maybe...

Regards

Liam

Jaksta Support


From Liam @ 14 Jun 2021 14:06

Votes: 1

Hi Liam, 

Thank you for trying out. 
You're result is absolutely normal and that's how I usually work with Jaksta. 

I've try restart my computer and the result still the same (as per attach) where there's no file size after the download and the downloaded file is not playable.

I went back to Keychain Access again but the applian no longer there. I’m pretty sure I selected  always trust previous. 

Do i need to redo the certificate again? FYI I’m no longer able to re-do the steps below as the link doesn't valid. 

"
In a browser go to: http://localhost:3129/jaksta.cerFirefox is recommendedAn option should appear to save the certificate (see image below)


Attachments

From crossmind @ 14 Jun 2021 14:06

Votes: 1

Hi Jackson,

That's very odd if the certificate went missing on it's own. Normally some kind of intentional action is required for it be deleted.

If you're sure it's not there then yes you will need to get a new one. That link does still work, but Jaksta needs to be running with monitoring turned ON. Otherwise it will just appear as a dead link.

Regards

Liam

Jaksta Support


From Liam @ 21 Jun 2021 14:06

Votes: 1

Hi Liam, 

May i know if there's any method of re-set or i re-install Jaksta again?


From crossmind @ 21 Jun 2021 16:06

Votes: 1

Hi Jackson,

What I might get you to do is try our latest beta and see if that helps. You can download the installer here: https://download.shedworx.com/jaksta/beta/2.2.6_298/JakstaMediaRecorder.pkg

For this update, treat it as a basic reinstall: uninstall (delete from Applications), reboot, reinstall (install the beta)

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Try that and see how you go.

Regards

Liam

Jaksta Support


From Liam @ 21 Jun 2021 16:06

Votes: 1

Hi Liam, 

Thank you so much! It is now working perfectly fine like how it used to be.
Thank you so much for the guide and assistant. Really appreciate that ! 


From crossmind @ 21 Jun 2021 17:06

Votes: 1