Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | Jaksta not fully recording anything, music/video

Jaksta not fully recording anything, music/video

Asked by jason anderson @ 17 Feb 2017 23:02 / Views: 8

Hello, first I am not as tech savy as I should be so lets start off there. Second, I am not having success using jaksta any longer, it starts the stream but stops shortyly after. This occurs in every instance. Sometimes I might get 2 minutes of a video but its incomplete, most times I am downloading a file that even VLC cant play (vlc is up to date). I tried downloading a video off your website for instruction, also no luck.  Thank You!

Jason Anderson


From jason anderson @ 17 Feb 2017 23:02

Hi Jason,

Firstly, thanks for the log file! Most of the time people don't supply one without being asked, so that's a nice change.

After looking through the log file, it does seem there is an issue with the conversion, which means the files come out corrupted.

It also tells me that you are not running the latest available version of Jaksta, so try updating and reinstalling as the issue may have been resolved in a more recent build. 

Start with that, and then get back to us if the problem continues. 

Regards

Liam

Jaksta Support


From Liam @ 18 Feb 2017 11:02