Technical Support for Jaksta Media Recorder

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JAKSTA NOT WORKING AT ALL

Asked by DAN A HART @ 28 Oct 2020 15:10 / Views: 8

Sorry I failed to include OS I use:  I have it installed on OS-X, 10.11.6.  Here is the log file again.

Thanks


From @

Hi Dan,

My first suggestion would be to attempt a basic reinstall - uninstall, reboot, reinstall.

Then try running Jaksta again.

If the problem continues then it would be good if you can supply a clean log file.

To get a clean log, you will need to do the following:

  • Open Jaksta Media Recorder (JMR)
  • Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  • Quit JMR
  • Delete the log file in the Finder window
  • Reopen JMR 
    • This will automatically generate a new log file in the Finder window
  • Run one test capture on the problem site/stream
  • Quit JMR once it fails and/or the error is reproduced
  • Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support


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