Technical Support for Jaksta Media Recorder

Hi Dan,

My first suggestion would be to attempt a basic reinstall - uninstall, reboot, reinstall.

Then try running Jaksta again.

If the problem continues then it would be good if you can supply a clean log file.

To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder (JMR)
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR 
  • This will automatically generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support