Technical Support for Jaksta Media Recorder

Hi David,

I am happy to investigate this for you, but we would require login credentials for testing.

If you are comfortable with it, can you please send them privately to support@jaksta.com

Alternatively you can provide us with a clean log file which will hopefully contain some information that captures the issue. But we may not be able to get much or anything from it and would then need to do testing regardless.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream or site that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support