Technical Support for Jaksta Media Recorder

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Jaksta recordings have no audio

Asked by Corbin Khan @ 02 Jul 2017 09:07 / Views: 3

 Any idea how I can fix this?


From Corbin Khan @ 02 Jul 2017 09:07

Hi Corbin,

I am going to need some more information if I am going to be of any help here.

Was there a particular point where this started to happen, or did something change with your system/setup that may have caused it?

Is it ALL videos or just from specific sites? Can you provide some links that give you this problem so I can test them?

It would also be good if you could send through a clean log file.

To get a clean log, you will need to do the following.

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a video that you know gives an error/fails 

- Close JMR

- Go back to the Finder window with the new log file and grab that file and attach it here (don't copy and paste the code in it - send the file itself)

Start with that and we can go from there. Please make a point to answer all of these questions. The more info we have to work with the better.

Regards

Liam

Jaksta Support


From Liam @ 03 Jul 2017 10:07