No, it's actually quite the opposite.
We have found that in some cases users who run these kinds of cleaning applications often find that it erases a core Jaksta file (sometimes even when whitelisted to be excluded). This then breaks a process within Jaksta and causes issues.
Any additional security software can sometimes have a similar result where it blocks the installation of important files, so turning that off during installation is also a good idea if it is in use. If this applies to you then I would suggest attempting another full reinstall with the security software deactivated or find a way to whitelist/allow the installer to run fully and properly.
In the event that none of this helps or applies to you then we will definitely need to get a new clean log file from you. I'm not sure why it didn't allow you to add it before as the screenshot you send of the log file in finder listed it as only have a file size off about 80KB....
Regardless, try and generate and attach a new one based on a standard test with a YouTube video that fails. We should then be able to go from there.
From Liam @ 23 Mar 2020 11:03