Apologies for the delayed response.
We have diagnosed the problem and have a fix for you to try.
It appears that the Jaksta database file has been corrupted somehow.
You should be able to fix it by deleting the AppDatabase files in the Jaksta Library directory.
Instruction are as follows:
- Open Terminal
- Enter the following command and then press enter/return: cd "/Users/wedowee 1/Library/Application Support/Jaksta Media Recorder/"
- Enter the following command and then press enter/return: rm AppDatabase.*
The first command will navigate to the folder containing the database files. The second command will delete them. Do not have Jaksta running when you do this. This may also delete any files that you have downloaded and converted previously, so it would be best to copy or move them to another location so that there is no risk of losing any content.
When you next run Jaksta it will regenerate those files in their original forms (ie. not corrupted) and then you should be all good. I have just tested this myself and it gave the desired result.
Please let me know if you have any trouble doing this.
From Liam @ 15 Oct 2018 14:10