Technical Support for Jaksta Media Recorder
Mac - Creativelive Update ?
Asked by Lee @ 04 Jan 2018 01:01 / Views: 32
I noticed the statement about the Mac version of Media Recorder does not support Creativelive.
Has this issue been resolved and if so which version of the Mac OS is required ?
Also, does the reply from 2016 imply that the windows versions do support Creativelive downloads ?
From Lee @ 04 Jan 2018 01:01
I have just done a successful test using the latest version of Jaksta Media Recorder on CreativeLive.
The video I tested was a free introductory video and was not paid content or anything I needed to be logged in to access, but as best I can tell Jaksta works on that site.
I am using High Sierra, but it more comes down to the version of Jaksta you are running rather than the Mac OS.
The 2016 comment is not meant to imply that the Windows version supports this site. The apps for Windows and Mac are quite different both in their appearance and functionality, and so on the technical side we can only comment on what the Mac version can or can't do.
Could you please report back your findings if you end up testing the CreativeLive paid content?
From Liam C @ 04 Jan 2018 10:01
I have used it to download CreativeLive paid content. I have run into an issue though. I had a friend that had Jaksta and we tested on his system. It worked GREAT. Each download was numbered chronologically, so he ended up with numbered files in the order of the class. I came home and bought Jaksta, now when I download my classes, they don't have the number preceding the filename, which makes it harder to download the courses and keep them in order since you want to watch from start to finish and each class is usually 20 individual lessons. How can I get that numbering back on the files downloaded from JMR? We checked on the same class and had different downloads on our different systems. I'm running the most up to date version of the software. I'm not sure what he was running, but I suspect an older version?
From Justin Hartmann @ 02 Mar 2018 06:03
The file naming is dependent on the information that Jaksta pulls from the stream.
There is no setting anywhere in the Preferences that has any impact on file naming, but it can be affected by the browser and the way it allows the data to be delivered.
This same mechanism has been in place for a while and has remained largely unchanged, so it would be surprising if having different versions was the cause.
I would suggest to start off by checking to see if you get a similar results as your friend by using the same browser. If you already are, then the next thing to do would be to try different browsers anyway.
From Liam C @ 02 Mar 2018 09:03
Justin the best way I have found to fix this problem is to sort the files by date/time. Then rename the videos by adding the number in front of each file name.
From Lee @ 02 Mar 2018 11:03