Technical Support for Jaksta Media Recorder

Mac OS 10.12.3

Asked by Michael Orton @ 21 Mar 2017 09:03 / Views: 9

I tried downloading the newest. version and when I try to open download it says not compatible with this operating system and has an X on the download and on the logo in my finders applications folder?


From Michael Orton @ 21 Mar 2017 09:03

Hi Michael,

Are you trying to run Jaksta Media Recorder or Jaksta Music Recorder/Music Miner?

Regards

Liam

Jaksta Support


From Liam @ 22 Mar 2017 10:03

Hi again,

Also, another thing you can check is the Security and Privacy settings in System Preferences.

Under General, if 'Allows apps downloaded from:' is set to 'Mac App Store', then that might cause problems. If it is, click on the padlock down the bottom and change it to 'Mac app store and identified developers' and save it. 

image

That might make the difference.

Regards

Liam

Jaksta Support


From Liam @ 22 Mar 2017 11:03

Hi Michael,

I am just posting your previous reply here, as it went through to our email tickets. To prevent it from happening again, just make sure you come back to the forum thread to respond rather than replying to the email notification.

I should have something else you can try or an answer shortly.

Regards

Liam

Jaksta Support

MICHAEL:

Hi Liam,

I am trying to run the Media recorder. My System Preferences are correct.

Again I am running OS 10.12.3 on a MBP 13” Retina 2015.

Thanks, 

Michael


From Liam @ 23 Mar 2017 10:03

Hi again Micahel,

Have you tried downloading several times? Or was it just the one the time? It may be that the download was corrupted and you just need to try again.

Let me know.

Regards

Liam

Jaksta Support


From Liam @ 23 Mar 2017 11:03

Yes I've tried several times and still get the "X" on download and on trying to install.


From Michael Orton @ 31 Mar 2017 08:03

Hi Michael,

Have you tried setting the "Allow apps downloaded from' to 'Anywhere'? You shouldn't need to do it, but if having it on the normal setting doesn't work then that is the next thing to try. Then download the installer again and let me know the result.

Regards

Liam

Jaksta Support


From Liam @ 31 Mar 2017 10:03