Jaksta Media Recorder for Mac Technical Support Forum

macOS Monterrey 12.1 and Jaksta 3.0.0 (316) Not Working

Jaksta is not working either with Safari or Firefox on my MacBook Pro.

I read about other people's similar problems, and I thought I had deleted my original version of Jaksta to download the beta which has been recommended. Still did not work on auto record or by adding address to bar and choosing "GET". This seems to be a common problem and you are working on it. Do you need screen shots from me or anything else?

If I have deleted my original version, is there a link to get it back?

Can I have both my original version and the beta version on my computer, or only one of them.

Thanks,

Patrick


From Merle_77005 @ 20 Dec 2021 23:12

Answers: 9, Votes: 1

Same issue here. Jaksta has not worked since the security update to MacOS 12.1.  The first time I went to open Jaksta since the update, I got a message stating the application developer would have to fix the issue, as it was no longer compatible (or something like that). I'm using the latest MacBook Pro with M1Pro chip (not intel) and was using the 316 beta, flawlessly until this update. also happy to help if any logs would be useful.


From Dennis Vautrot @ 08 Jan 2022 04:01

Votes: 1

Hey can someone in tech support please help?


From Merle_77005 @ 08 Jan 2022 04:01

Votes: 1

Hey is anybody going to provide support?


From Merle_77005 @ 19 Jan 2022 04:01

Votes: 1

Hi guys,

Apologies for my very delayed response. This thread slipped by me.

To be blunt, Jaksta is currently experiencing some issues that we are still trying to resolve. It still works for most people and most systems, but there has definitely been an increase in Monterey and M1 related problems. We are still investigating these and trying to develop an update that will resolve the issues.

The notification you might see about incompatibility is mostly a warning for the future, and should not be taken to mean it is the cause of any current issues. We are looking to address this point as well.

Patrick - you can only have one Jaksta build for a user, but I would think that you should be able to create a new user on your Mac and have different builds installed. Do you know what version your previous build that was working is? I can probably track down an installer for you.

Regards

Liam

Jaksta Support


From Liam @ 25 Jan 2022 03:01

Votes: 1

Jaksta Version 3.0.0 (315) is working on macOS 12.1 using Google Chrome and Brave browser. The only issue I'm having is Jaksta screen is dark. I run it in "dark mode" on Monterey.


From James Coffey @ 25 Jan 2022 03:01

Votes: 1

Liam

James Coffey is correct! I switched to Chrome and Jacksta 3.0.0 (316) is now working with my macOS Monterey version 12.1.

Thanks so much.

Patrick


From Merle_77005 @ 25 Jan 2022 03:01

Votes: 1

Liam

Jacksa 3.0.0 (316) is now working with macOS Moneterey version 12.1 using Chrome.

THANKS!


From Merle_77005 @ 25 Jan 2022 03:01

Votes: 1

Hello guys,

where I can download the 3.0.0 (316) version?

thx


From david davis @ 26 Jan 2022 01:01

Votes: 1

Hi David,

We have a new beta available, but so far it does not resolve the broken connection issues in Safari. It should however help minimise issues when running Jaksta with Chrome and Firefox.

You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.0_316/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please let me know how you go.

Regards

Liam

Jaksta Support


From Liam @ 27 Jan 2022 12:01

Votes: 1