Technical Support for Jaksta Media Recorder

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MediaPlatform Unified Player

Asked by Kenneth Ray Hendrix @ 11 Dec 2017 15:12 / Views: 39

What is or rather would be the best solution/way to properly rip/save a video that is streamed on a MediaPlatform Unified Player?

Multiple files download with all but one being playable/readable and the playable .mp4 files is always the wrong size format.

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Hi Kenneth,

Best thing to do would be to send us a clean log file to look over. 

To get a clean log, you will need to do the following:

- Open JMR

- Go to Preferences > General > Find Log File

- Close JRM but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)



Jaksta Support

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