Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | monitoring button

monitoring button

Asked by Kummy Holly @ 17 Mar 2018 23:03 / Views: 34

I can only download manually by copying the url but i can't do it by turning on monitoring button to auto download it didn't work even though the button is on and the media is playing nothing happen


From @

Hi Kummy,

I would suggest doing a full reinstall. If there is a break in the programs processes then this should reset them.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will regenerate a new copy of the deleted folder and the application files. 

Please let me know if the problem continues.

Regards

Liam

Jaksta Support


From @

I don't get it i don't really understand full reinstall? if i could do it i also don't understand the next step go to finder then access go becoz i really don't know how to do it what if the app ask me to fill the code after reinstall  just like the first time i install the app? becoz i forgot the code  



From @

Hi Kummy,

All you need to do is follow the steps - just break them down like so:

- Delete Jaksta Media Recorder from Applications (this will uninstall it)

- Then in Finder go up to the top menu and select Go and then to reveal Library you will need to hold down one of the shift, alt, control or command keys

- Click on Library and that will open it in a new Window

- Go to Application Support and then find the Jaksta Media Recorder Folder and delete it

- Reboot the Mac

- Download the installer for the latest version: https://www.jaksta.com/download/mac/jaksta-media-recorder

When you do the reinstall you will need to enter the activation code. If you cannot remember it then I can find it for you, but you will need to write in privately to support@jaksta.com and supply the details you used when you purchased the license (email address, first name, last name). 

I cannot find you in our system with the details provided here, so they must be different.

Regards

Liam

Jaksta Support


From @

Now i found it in my mac but could not find from finder > go as you suggest i saw the library > application support but there is no jaksta folder in application support so how am i gonna do now it didn't work i guess there is no solution for mac os sierra i give up now


From @

Hi Kummy,

If you ever want to try again or look into it further then just write back here in this thread.

If you do then I would suggest providing screenshots so that I can see where you are looking, because you may still be looking in the wrong spot. 

If you don't wan't to do a full reinstall you could always try a basic reinstall - uninstall (delete from Applications), reboot the Mac, reinstall the program.

Regards

Liam

Jaksta Support


From @