Technical Support for Jaksta Media Recorder

Forum for Jaksta Media Recorder for Mac

My Jaksta Uptimate does not work on my Mac updated OS X El Capitain- ver 10.11.1

Asked by Lisa Fong @ 19 Nov 2015 10:11 / Views: 43

My Jaksta Uptimate does not work on my Mac updated OS X El Capitain- ver 10.11.1

I get this warning for the past month that" Configuration Daemon is Not Running" each time I launch Jaksta- in order to get rid of it, i have quit the app! This is so annoying,, m this is happen on All of My Jaksta! 1,4,0 ( 162) 

I can not record anything or use any of my Jaksta app that I had purchased! Please help as this has been over a month! 

Please send me a update to fix all of the bugs for all of Jaksat App, especialy The Ultimate! each time, i check for an update onmy jaksta, it says I have the latest veriosn- but I don;t cause my app does not work any more! PPLLLLEASSSE HELPPPP! Thanks!

Therte is no section below for the Ultimate app


From Lisa Fong @ 19 Nov 2015 10:11

Hi Lisa,

Can you download and install the latest version 1.4.6:

http://jaksta.com/download/mac/jaksta-media-recorder

Unfortunately El Capitan broke the earlier versions. Let us know if there is any further trouble.

Thanks,

Ben

Jaksta Support


From Ben @ 19 Nov 2015 14:11

Hi Ben, I  did it a few hours ago, the error message is gone but I can no longer record any webinars  etc, like before. Why as it use to be so easy for it to download a webinar and now nothing happens?

Thanks and I look forward to your reply.

Has this Media recorder replace "Ultimate?"


From Lisa Fong @ 19 Nov 2015 14:11

Hi Lisa,

Sorry to hear that. Can you try recording from a webinar and then when it fails to pick up anything, can you send the log file to us? You can find it by going to the Preferences and clicking Find Log File.

Also are you able to send us a link a few links to webinars that don't work anymore?

Thanks,

Ben

Jaksta Support


From Ben @ 24 Nov 2015 14:11