Technical Support for Jaksta Media Recorder
New purchase of music miner not working
Asked by Louisa Walker @ 20 May 2017 10:05 / Views: 4
Just purchased and downloaded the media bundle including the Music Miner - will not record Pandora and it keeps crashing.
Please advise. If not able to fix - would like a refund.
Music Miner has worked fine in the past, by the way.
From Louisa Walker @ 20 May 2017 10:05
Can you please send a log file to us so we can check to see if there are any errors happening?
You can find it in Music Recorder by going to Preferences > general > Find Log File
If you would like, you can send it privately through to our email ticket system. If you are OK with it, you could also provide login details to your Pandora account so that we can test a specific link/song that you are having problems with.
From Liam @ 22 May 2017 10:05
FYI - the music recorder keeps crashing.
From Louisa Walker @ 23 May 2017 05:05