Technical Support for Jaksta Media Recorder

Support | Mac | Technical | Jaksta Media Recorder | No audio on some downloads

No audio on some downloads

Asked by brianoflondon @ 05 Oct 2016 22:10 / Views: 22

Specifically the following YouTube doesn’t come down with Audio. I have NOT upgraded to Sierra yet.

https://www.youtube.com/watch?v=Z_5kh-z4IXA

Is it something to do with the video upload itself?


From brianoflondon @ 05 Oct 2016 22:10

Hi Brian,

Sorry for the delay.

I was not able to reproduce this problem from here, but I can see that YouTube clip uses the OGG Vorbis audio codec which is uncommon for YouTube clips. The next time this occurs, can you send us the log file? You can find it by going to the Preferences and clicking the Find Log File button.

Thanks,

Ben 

Jaksta Support


From Ben @ 12 Oct 2016 10:10